No.16, Gongyequ 1st Rd., Xitun Dist., Taichung, Taiwan
Initial contact with the supplier:
Introduced by a 3rd party
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
On Feb 2, 2016 I’ve paid to Mohotec (Taiwan) USD 16,510 for laptop screens . I’ve also agreed with a Mohotec manager to pay cash for delivery in order to make it faster.
On Mar 4, 2016 we’ve made a USD 1,382 transfer to CHIH HUANG CHANG. However, during next 3 weeks we did not get a payment receipt
confirmation from Mohotec. We got to worry and requested a confirmation from HUN NAN Commercial Bank whether the beneficiary got
the payment. 4 days after Mohotec confirmed money receipt. During the next week after the confirmation, Mohotec were promising daily to ship the goods, but until now we still did not receive any airway bill copy.
From Mar 26 until Apr 8, 2016 they did not answer any e-mail we sent to them. We tried to talk to them over the phone, but there was only some message from the answering machine in Chinese and no one picked up the phone. On Apr 9 someone named Kevin Chang, who said to be a sales department head, did answer to us. He wrote that the cargo was shipped to a wrong address and that this was not a mistake of Mohotec but the freight forwarder. Mohotec did not take any responsibility.
Now they keep on ignoring our e-mails and we cannot get back either our money or the goods we paid for. Recently we got a confirmation
from SWIFT that the money was received by Mohotec.
I’ll use PayPal