unknown, , unknown, unknown, unknown, China
Initial contact with the supplier:
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
Under 1,000 USD
Destination market of order in question:
Type of Complaint(s):
scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
On September 2, 2015 I ordered 5 winter caps from Winwinstep at Aliexpress. The parcel didn’t arrive and I extended the buyer protection time several times. As the parcel still didn’t arrive I opened a dispute at the end of December 2015. The seller told me that she would re-send my parcel and asked me to close the dispute. I trusted her and agreed to her offer. She provided me with a tracking number claiming it was valid, told me that if there would be any problem with my order I could contact her and she would take further action. And I closed the dispute, which was my hugest mistake.
The second parcel didn’t arrive either and I contacted the seller again. And instead of helping me and solving my problem the seller blatantly lied to me claiming that she had extended the buyer protection time and there was no risk for me. And she asked me to wait for the second parcel. But her words was a blatant lie because as I closed the dispute the order was automatically closed back in January 2016.
I wrote to the seller the same day (on March 28, 2016, the day when she told me that she extended the buyer protection time) and asked her to provide some evidence to confirm that the buyer protection time had been really extended. Of course she didn’t reply. On April 7, 2015 I wrote to her one more time but there were no reply from her again. And still there is no reply from her. Now I understand why she asked me to close the dispute.
She perfectly knew that if I closed the dispute, I would have lost automatically the buyer protection (when I opened the dispute there were just a few days till the end of the buyer protection) and would not be able to do anything to get my money back.
Here are some screenshots that confirm my story:
My advice is: If you buy anything at Aliexpress, never close the dispute and don’t believe a seller who promises to solve any problem if you close the dispute. If you have not receive your order, open a dispute and require the full refund.