51 South Gongye Road, Jinan City, Jinan, 250105 China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Electric and acoustic guitars
Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD
Destination market of order in question:
Type of Complaint(s):
missed lead times, compromised intellectual property
Stage of relationship with the supplier at the time of the incident:
We made a large sample order for purposes of photography, preparing specification sheets and user manuals, and establishing a web site as well two instruments to be given to well known performers in order to seek endorsements.
Order placed August 2015. We were told they would make an October 1 deadline, which was missed. We asked for photos of WIP, and new dates were promised, and missed many times. Most photos we did receive showed serious flaws or failure to meet specifications.
The time of writing this is early May 2016. We have received almost no photos, and needless to say, there is no sign of this order being completed.
We lost our 50% deposit plus the cost of pickups and other parts we had made and shipped to the manufacturer.
I hope that others selecting this manufacturer have a better experience. Given they appear to remain in business, I imagine that not all customers are treated like us.
Close supervision, and engaging an independent third party to assist is essential and not having performed these steps may be why this supplier exploited us.