51 South Gongye Road, Jinan City, Jinan, 250105 China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Electric and acoustic guitars
Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD
Destination market of order in question:
Type of Complaint(s):
missed lead times, compromised intellectual property
Stage of relationship with the supplier at the time of the incident:
We made a large sample order for purposes of photography, preparing specification sheets and user manuals, and establishing a web site as well two instruments to be given to well known performers in order to seek endorsements.
Order placed August 2015. We were told they would make an October 1 deadline, which was missed. We asked for photos of WIP, and new dates were promised, and missed many times. Most photos we did receive showed serious flaws or failure to meet specifications.
The time of writing this is early May 2016. We have received almost no photos, and needless to say, there is no sign of this order being completed.
We lost our 50% deposit plus the cost of pickups and other parts we had made and shipped to the manufacturer.
I hope that others selecting this manufacturer have a better experience. Given they appear to remain in business, I imagine that not all customers are treated like us.
Close supervision, and engaging an independent third party to assist is essential and not having performed these steps may be why this supplier exploited us.
3 comments on “Afanti Music”
one years later, http://www.guitar-racket.com.au this website couldn’t be opened.
this buyer are from Australia,
contact details as following:
8 Moore Avenue Croydon Victoria 3136, Australia
firstly, this buyer are from Australia, we did receive this sample order.
my name is amy, the legal adviser from afanti music.
we have right to interpret above business issue.
1, about missed lead time:
before receive his final order details, this buyer change his order details frequently.
We almost takes about more than 4 months to confirm order specification with this buyer.
his order was paused during changing order request.
that is why lead time is missed.
2, about compromised intellectual property
we didn’t receive any legal intellectual property file from this buyer. As a professional guitar manufacturer with near 20 year experience, we could make products with new designs. Now we are reliable supplier for many brand musical instruments in the global market. we never used other buyer’s intellectual property before get authorization.
3, last, let’s back to this sample order.
after long time Communication, Final order details ad following:
7 model electric guitar: 1pc each model, 7pcs
2 model acoustic guitar, 3pcs for one model, 1pcs for anoher model, 4pcs
1 model bass guitar, 1pc
10 model pickup set , 1 set each model, 10 sets
5 model pickguard, 1 pc each model, 5pcs
2 model electric guitar body, 1pc each model, 2pcs
5 model electric guitar neck, 1pc each model, 5pcs
We received 50% deposit.
when his sample order is finished, we offer sample photos to them.
They didn’t confirm sample products are accepted or not. they said only: the photos are not clear enough.
we ask rest payment from them, but fail to get it.
finally, we send email to them, email was fail to sent out. They refuse to contact.
to make best sample products, we often make 3pcs of each guitar model, to choose the best one for our client. Make 1pc for each model is not easy. To help this buyer and with expectation for long term cooperation, we accept 1pc/model sample. Finally, we cost almost USD5000.0, only receive USD1131.025.
this sample order is customized design, with buyer’s logo.
couldn’t be sold to other buyer.
we lost time, money. No one help us to solve this bad business order.
If you want to know more details about this issue, welcome to send email to us:
we will offer original email contact details, and sample photos.
Thanks for your attention.