Yuzo Umbrella Co.,Ltd

Buyer’s Nationality:
United Kingdom

Seller:
Yuzo Umbrella Co.,Ltd

Seller Website:
http://www.yuzoumbrella.com/ & http://www.hktdc.com/em/zjyuzoumbrella

Seller Address:
No.2034, No. 2 Buliding Songxia Umbrella Industrial Zone, , Shangyu City, ZheJiang, 312365 China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Umbrellas

Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD

Destination market of order in question:
Western Europe

Type of Complaint(s):
contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Order #2

User Experience:
I dealt with Trista, she supplied a sample which was fantastic. I placed a small trial order of 500 units which went very well, the feedback from customers was excellent.

After placing a second larger order for 1,500 units, we started to get complaints from customers about the quality of the product. Speaking with Trista, it transpired that different components were used and the quality was in fact not what had been agreed.

After asking what they could do for us they stopped responding

User Recommendations:
Lessons learned; get an onsite inspection done China side always!