Yuzo Umbrella Co.,Ltd
United Kingdom
Seller:
Yuzo Umbrella Co.,Ltd
Seller Website:
http://www.yuzoumbrella.com/ & http://www.hktdc.com/em/zjyuzoumbrella
Seller Address:
No.2034, No. 2 Buliding Songxia Umbrella Industrial Zone, , Shangyu City, ZheJiang, 312365 China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Umbrellas
Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD
Destination market of order in question:
Western Europe
Type of Complaint(s):
contract violations, scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
Order #2
User Experience:
I dealt with Trista, she supplied a sample which was fantastic. I placed a small trial order of 500 units which went very well, the feedback from customers was excellent.
After placing a second larger order for 1,500 units, we started to get complaints from customers about the quality of the product. Speaking with Trista, it transpired that different components were used and the quality was in fact not what had been agreed.
After asking what they could do for us they stopped responding
User Recommendations:
Lessons learned; get an onsite inspection done China side always!
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