Shanghai Top Fortune Industry, Co.
China
Seller:
Shanghai Top Fortune Industry, Co.
Seller Website:
www.topfortune.cn
Seller Address:
Floor 3, Building #5 No 58 East Wenxiang Road, Songjian, Shanghai, 201613 China
Initial contact with the supplier:
Search Engine
Type of product(s) being purchased:
Industrial of workwear ( Trouser, Coveralls etc )
Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
lack of labor
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
We made a purchase after see the ” samples ” in person, at the location in China, (Shanghai). Our sale was Lina Chen, she conducted a brief history of the factory, the years they having in market, owner and customers around the world . We believed and trusted her.
To make short my nightmare History with them:
We ordered 150 pcs of trousers for start, I send it all the sizes what we need to start sell. The Order was hold for U.S. Customs and Border Protection. None of these pants came with the country of origin label (made in China) which prevents us to sell against the laws of our country sell this merchandise until they have the origin tag placed on them. (Notice To Mark should also bring the fabric description%% polyester and cotton. as indicated on the Note Mark form for customs )
After we inspected the trouser we find out that all trouser came in a wrong size. I sent many email back to Lina Chen and Owner “HANS” hans@topfortuneco.com. And of course nobody wants responsibility for this errors.
the total loss was 5,370 USD.
Thank you for this page.
Angel Ferrer.
User Recommendations:
Third party QC inspection to be hired.
This is Lina chen from shanghai Top Fortune.To make every customer satisfied is our always aim.
We shipped 150pants in correct fabric, in correct quantity，no delay. We feel very regretful to hear this complaint.
Mr. Angel Ferrer ordered 150pcs pants. In order to supply good service &product, we made 1st sample for approval before production; we also sent out mass production sample for approval before shipment.
We acknowledged we still have something to improve, Mr. Angel Ferrer supplied label artwork and it did not write Made-in-China, we should remind him, but we didn’t notice it, sorry for this. But immediately we re-make 150pcs new labels and posted to USA, finally the goods was released from Customs.
We also acknowledged there were some different understanding between us on how to measure waist, we were required to use his own size chart, Mr. Angel Ferrer complained waist size of S&M .were too small, but I measured it was about 1inch smaller and should be within tolerance.