United States
Seller:
Bola Nueve Co., Ltd formerly Ball Ease Enterprise
Seller Website:
www.yuhuaindustry.com
Seller Address:
No 31-1, Lane 111, Sinyi Rd, Shinhua, Taiwan
Initial contact with the supplier:
Trade Show
Type of product(s) being purchased:
Billiards
Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
More than 10 orders had been placed with this supplier when the incident occurred.
User Experience:
I had been order from this supplier for c. 18 years covering 50+ orders in quantities of LCL and containers. We only had minor issues over the years but they always made good on problems.
In 2015 I ordered six items they had been making for me for many years. One of the billiard ball sets, 1950 units, was completely defective. This amounted to c. $40,000 USD paid to the factory. After we alerted them of the problem, they operated under the name of Ball Ease Enterprises Co., Ltd. then, they simply changed their name to Bola Nueve and ignored the defects they shipped to me. They ripped me off.
They will not respond to any attempts to communicate. And my contact of many years, Eric Wang, will not respond either. Eric has instructed the office to lie about his resignation, but industry contacts confirm he is still working for the new scam business Bola Nueve.
User Recommendations:
The only thing that changed in the 18+ years working with Ball Ease (now Bola Nueve) is that they relocated the factory at the time of that last order which produced the defects. I now will always visit the new facility before ordering.
Also, I could have had more contacts within their company. Have a local atty. wouldn’t have hurt either.
My advice: Don’t order from this Bola Nueves or Eric Wang.