HVLavsonTechnology

Buyer’s Nationality:
United Kingdom

Seller:
Shilla – Shillas – JadeGowns – HVLavsonTechnology China

Seller Website:
www.shillas.co.uk www.shilla.co.uk

Seller Address:
Global Best Technology Company Limited, Unit 530 Blk 9,5/f, Hong Kong Science Park Shatin Nt, China

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
Dresses

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
Western Europe

Type of Complaint(s):
contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
They took more money out of my account that I agreed to pay, they delivered the wrong dresses (full sleeves instead of sleeveless), will not accept blame. Initially they asked me to have the dresses fixed locally and they offered a partial refund which turned out to be 8%! I pointed out their website says they will remake the dress if the customer is unhappy and they said they would but would charge an additional “material fee”. I pointed out their site says they will waive this fee if it is their mistake. They responded they would offer a £10 refund (less than their first offer!). Absolute nightmare to deal with!Have contacted Trading Standards. Avoid at all costs! It is a shame as the dresses were actually pretty and well made….just not the right dresses!

User Recommendations:
.co.uk domains can be bought by any one anywhere and mean nothing. There is a scheme called charge-back that works through your bank to claim money back on purchases made with a debit card.