Zhengzhou Chuang De Trading Co.,Ltd

Buyer’s Nationality:
United States

Seller:
Zhengzhou Chuang De Trading Co.,Limited

Seller Website:
cdmy01@zzchuangde.com

Seller Address:
No.152 North Street, Xiaogangliu Village West Hanghai Road, Zhongyuan District, Henan Province, 45000 China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Pellet Mill, Bucket Elevator

Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
missed lead times, contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I ordered double layer ring die pellet mill gear driven, requested 6mm die, what was sent was a belt driven pellet mill with a 10mm which I cannot use. When I saw the pictures I knew it was the wrong mill and requested refund and stop order I was told it will be resolved not only by the sales person but the manager as well. I was then sent a picture of the correct mill that was to be shipped. I also requested a 3.6m bucket elevator and received a 4.8 bucket elevator. I’ve tried contacting the seller and now I’m being told they don’t work there no more.

User Recommendations:
Don’t trust just any Chinese company even if they are on Alibaba.