Taizhoushi Zhuoteng Shoes Co., Ltd.

Buyer’s Nationality:
Belarus

Seller:
Taizhoushi Zhuoteng Shoes Co., Ltd.

Seller Website:
http://zhuoteng.en.alibaba.com/

Seller Address:
4F 216 Second Ring Road, Munan Industrial Zone, Zeguo Town, Wenling, Zhejiang, 325000 China

Initial contact with the supplier:
Trade Show

Type of product(s) being purchased:
Footwear

Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD

Destination market of order in question:
Eastern Europe

Type of Complaint(s):
missed lead times, contract violations, other unethical activities

Stage of relationship with the supplier at the time of the incident:
Order #3-5

User Experience:
We had around 2 years of cooperation experience with this Chinese supplier and came across a defective shipment. The seller acknowledged the defects promising to cover them. Then he started to bargain about the claim. Then he started to bargain about the exchange rate. Finally, he said he had transferred the claimed amount to us. Since we did not get anything, we tried to get back to him for the comments. And he appeared not to have paid. After all, he just stopped answering the phone. The main contact is a sales manager named Star, although all the decisions have been made by the company owner.