Shenzhen Ouswing Technology Co Ltd

Buyer’s Nationality:
New Zealand

Seller:
Shenzhen Ouswing Technology Co Ltd

Seller Website:
www.szouswing.com

Seller Address:
602A Room, Weiye Building, Xinniu Community, Bao’an District, Shenzhen City, Guangdong Province, 518000, China

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
USB drives

Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD

Destination market of order in question:
Australia/New Zealand

Type of Complaint(s):
contract violations,

Stage of relationship with the supplier at the time of the incident:
Order #3-5

User Experience:
Bad quality – declines each time I ordered from this supplier. First order was OK, the second – 10% of units failed. Third order – we had to fix all units to make them work – supplier credited us $500usd to do this.

Fourth order – 90% of units failed and not fixable this time. Took $500usd credit on this order but still paid $4000usd.
Tried to send units back to be fixed or get full refund. The seller is now not responding to my contact for 6 weeks and unlikely to in future.
Do not deal with these guys at all.

User Recommendations:
Never deal directly with Chinese companies.