Shenzhen Ouswing Technology Co Ltd
602A Room, Weiye Building, Xinniu Community, Bao’an District, Shenzhen City, Guangdong Province, 518000, China
Initial contact with the supplier:
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD
Destination market of order in question:
Type of Complaint(s):
Stage of relationship with the supplier at the time of the incident:
Bad quality – declines each time I ordered from this supplier. First order was OK, the second – 10% of units failed. Third order – we had to fix all units to make them work – supplier credited us $500usd to do this.
Fourth order – 90% of units failed and not fixable this time. Took $500usd credit on this order but still paid $4000usd.
Tried to send units back to be fixed or get full refund. The seller is now not responding to my contact for 6 weeks and unlikely to in future.
Do not deal with these guys at all.
Never deal directly with Chinese companies.