Guangzhou Lingyin Construction Materials
United Kingdom
Seller:
Guangzhou Lingyin Construction Materials
Seller Website:
cnlingyin.en.alibaba.com
Seller Address:
No.241 Qiaozhong zhonglu, Guangzhou, Guangdong, 510163, China
Initial contact with the supplier:
Search Engine
Type of product(s) being purchased:
Kitchen units
Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD
Destination market of order in question:
China
Type of Complaint(s):
missed lead times, lack of labor, contract violations,
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
It is not so often I feel the need to blacklist suppliers, but I have just had the most terrible experience. I have been running my own registered company in China for 14 years, supplying various building products worldwide. I recently came across a small kitchen supply company called Guangzhou Lingyin, based near Fancun, Guangzhou. Over 2 months ago myself and my wife, who is also my office manager found this company on Alibaba, and visited their showroom/workshop. A small company based down a back street in downtown Guangzhou. We agreed on a price for supply and fit a range of base and wall kitchen units, and also a custom made bedroom wardrobe. Before the above company delivered the product, they went back on their word to supply and fit for the price agreed. They informed us that their promise to fit the units would not be fulfilled, and we must pay for them to send their workmen to install. Time and again they did not arrive and when they did, the fitter who came had no tools for the job. They tried to install but always there was some excuse. Eventually we had to arrange our own workmen to come and fit. The wardrobes were over 30cm too big, and the design had been changed from what we ordered. The workmanship of this wardrobe is terrible, and probably the worst I have ever seen. However, this is nothing compared to the kitchen units. When we visited the company we chose some very nice quality doors in shaker style. What was delivered is a very substandard set of units. Some of the pieces are damaged, and many components were missing. The missing components include, stainless steel sink, corner unit with revolving steel rack, barrel handles, and kickboard. The finish used on the doors is a very cheap plastic coating. The base units are the wrong height and the artificial quartz top looks nothing like the tops we chose in their showroom. We went for a black Galaxy top. What was delivered was a very cheap black quartz, with what appears to be paint splashes rather than speckled highlights. Also, we asked for a small drip edge, which is missing. The tops have joints instead of one piece, and the edges are finished very poorly. We have given the company fair warning of our intentions to publish our complaints on various supplier blacklist platforms, but now, the said company refuses to answer our phone calls and messages.
If you are thinking about doing business in China, with this company; please think again. You can contact me at the email address attached, and will be more than happy to supply photos of the products we ordered and also the products that were delivered.
User Recommendations:
I will never buy from this company again. Absolutely the worst construction materials company I’ve done business with.
Rico writes:
This is Rico from Lingyin construction materials ltd. Recently we found there’re some fake posts related us in your website.
The line are as follow:
https://www.supplierblacklist.com/2015/11/16/guangzhou-lingyin-construction-materials/
https://www.supplierblacklist.com/2017/04/14/guangzhou-lingyin-construction-materials-ltd/
The contents are not true, can you help us delete these posts? It already caused some bad influences to us. I’d love to show you what happened in reality.
Looking forward to your kindly reply.
Sincerely
RICO
Whatsapp:+86 134 2079 2261
Email:specops2@cnlingyin.com
Dear Rico,
Kindly see the notes on how to remove the listing at : https://www.supplierblacklist.com/forum-rules/
Kindly post your feedback direct to this listing as we have no formal staff to check email on a regular basis.
The various buyers have posted their comments above. You are warmly welcome to post clarifications to each comment as well.
Thanks,
SBL Volunteer
This company need to be blacklisted. Never have had so many hassles in my life. The kitchen we ordered gave us nothing but problems, wrong sizes, damaged doors, not enough corners, plugs, screws and and at the end they wanted me to feel sorry for them. Ridiculous. No compensation from them for all the problems. I kept all emails to prove they made mistake but at the end they denied it.
Unbelievable…. somebody should close them down.
I had a very similar issue with Guangzhou Lingyin company as well. I placed a large order of patio doors and windows. 85% of the order was done incorrectly. For one, they shipped out my products over 3 weeks later than was promised. Although I had protection on Alibaba and could have canceled my order with them for such a delay, i thought that they are a good business and sometimes some orders are delayed and didn’t want to take any actions against them, so I let it go and waved violation with Alibaba. Secondly, when they shipped the products to my shipping agents warehouse to be combined with other goods I ordered from other factories, my shipping agent informed me and them that their wood pallets used for packaging have not been fumigated and if they go on sea to USA, they will be unable to clear this shipment if the wood is not fumigated. After so much hassle, they made me pay for fumigation (although this is always the responsibility of the shipper to use fumigated wood). After they sent a company to do the fumigation, my agent informed Lingyin that the packaing is not safe and should be redone. Lingyin argued that the packaging is okay, so my agent made them sign a letter to take responsibility incase of damage during shipment, which lingyin signed. Fastforward about 4 weeks later after I cleared customs in the USA, 2 of the patio doors were completely broken and the frame was damages, I was very very surprised at the packaging that was used! All of the swinging doors were made about 2 inches larger than my order was, so they do not fit in the frame of my wall. In addition, the skylight window was not made leveled, so when placing in the floor, not all sides of the is even with the floor. I am unable to use about 85% of this order and they did not agree to refund even $1 or replace any of it. they refuse to answer further calls or emails. I event sent my agent to speak with them but they have been so rude and unwilling to help. will NEVER do business with this company!. Please contact me with any questions jewhaud@aol.com
Hi Jewhaud
Yes, your experience was much worse than mine. Ive now gone back with my old supplier for my regular orders as the grass is never greener on the other side, especially if you work with someone as bad as LingYin. More fool them. The way the economy is going now, i predict they will close this year. If you ever need any help in China, dont hesitate to drop me a line.
Hi
I was about to use this company thanks to your posts I am cancelling the order
Can u guide me whom to use for kitchen
Thanks again
Sabi
I was actually using them for my own kitchen before giving them a chance on some of my projects in the UK and Australia. Im sure i dont need to spell it out, but what the hell. No orders for them.
After a few weeks now, we still have had no response from the management team at GZ Lingyin. Im totally disgusted in the quality of product that was delivered. Its now cost me an extra $700usd to put things right including, hardware for doors, new sink as they hadnt sent the sink until 3 days ago. Useless company, i feel sorry for anyone buying from overseas from Lingyin. You will have traumas when your product arrives.