Taizhou Tiya Shoe Co., Ltd.

Buyer’s Nationality:
Belarus

Seller:
Taizhou Tiya Shoe Co., Ltd.

Seller Website:
http://www.tiyashoes.com/

Seller Address:
Chili Industry Area, Muyu, Wenling, Zhejiang, 317500, China

Initial contact with the supplier:
Trade Show

Type of product(s) being purchased:
footwear

Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD

Destination market of order in question:
Eastern Europe

Type of Complaint(s):
missed lead times, lack of labor, contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Order #3-5

User Experience:
We had like 2 years of normal experience and placed another order. 2 weeks before the order due date, we tried to get in touch with the supplier for a production inspection, but all calls were ignored. Our representatives visited the factory ourselves just to see the abandoned premises. The seller tried to reassure that the order was in progress. We met the supplier at a trade show to hear that there was some problem related to the material procurement. The supplier still insists that he is trying to solve the matter, but there is nothing at the production site showing that there is something done about our order. The contacts are Vivian (manager) and Tracy (assistant).