Sammy Dress, Hong Kong Aosen International Group Co

My experience was fast. I purchased dresses through this site, once I made the purchase an email was sent showing my purchase. My red flags went up when I was contacted the next day that my order would be on hold unless and until I provide this company with a clear color photo of my Drivers License and Credit Card.

Sammy Dress, Hong Kong Aosen International Group Co

Buyer’s Nationality:
China

Seller:
Sammy Dress, Hong Kong Aosen International Group Co

Seller Website:
http://www.sammydress.com/

Seller Address:
9302 Pittsburgh Ave, Rancho Cucamonga, CA, 91730-5563, United States

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
Clothing

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
missed lead times, compromised intellectual property, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
My experience was fast. I purchased dresses through this site, once I made the purchase an email was sent showing my purchase. My red flags went up when I was contacted the next day that my order would be on hold unless and until I provide this company with a clear color photo of my Drivers License and Credit Card. I was shock, There was no information about this during my order, Order was never sent, I was giving the run around and they refuse to return my money. After researching the company that is so advertised on google, I was in shock as I noticed there have been much fraud and deceitful practice with Sammy Dress and I have seen through this some of the same emails that I have received. There is Credit Card fraud involved and Identity theft. Here is the full story……

I made a online purchase on Sept. 28 to a SammysDress Company. Total 145.78. I received the email (attached screen-shots) showing the order and payment was received. Later the next morning I received and email (attached Screen-shot) stating that they have put my order on hold. I must first send them a clear color photo of my Credit Card and ID. I responded, I have never heard of anything like this. Sammys Dress replied back to me saying, they are not a fraud. There is no information on their site that stated that I need to send in a photo of my ID and Credit Card. This came as a complete shock.
Now the next morning, Sept. 29. I went to SammysDress site and canceled my order, I received an email back here is a copy:

Dear customer,
Thank you for placing your order from sammydress.
We are extremely sorry that we have not shipped your order out due to an expected demand for your item.
Please kindly consider the following points:
Your order will be ready soon and we would like to offer you 3 solutions:
Option 1) Wait a little more for the item
Option 2) Exchange it for another item
Option 3) Full refund
Could you please let us know your decision and close this PayPal dispute?
Usually there is always a way for us to resolve the issue to your satisfaction.
We look forward to hearing from you very soon.
Thank you for your cooperation.
Best Regards
sammydress Customer Service
http://www.sammydress.com/
This store was not planning on sending out my order at all.
I replied and ask for them to just refund my money.
Then I contacted PayPal and made them aware and filed a dispute.
Sammys Dress gave me the run around, They kept writing me saying that I should wait 3 to 5 days, because now the order was being processed and its lost in the store and they need to find it first.

Sammy Dress went on to email me asking me to cancel my dispute with PayPal and then they will see how they can help me. I refuse, I replied to Sammy Dress and said that I will cancel the dispute once my they have sent my refund.

Sammys Dress refuse to refund the items, refuse to send the items unless I send Photo of ID and Credit Card. I even sent in a photo of my credit card and ID and blacked out most of the card numbers and left the last 4, also my DOB, with Drivers Licenses, I blacked out my DL number. That was not good enough, they sent me an mail saying my order is still on hold until I send a clear photo of my DL and Credit card again. This is when I canceled the order, red flags. I was informed by PayPal that no one should be asking me for that, a photo of my DL and Credit Card. Sammy Dress was not happy with that, They refuse to send any items until I send them a Drivers License and Credit Card Color photo with nothing blacked out.

After researching today, I found that there are hundreds of costumers that have been scammed by SammysDress and they refuse to return anyone’s money.

I never received the product, they are not going to send it, They refuse to return the funds.

My last email I received from them this morning was this…(copy)

Sammydress Customer Support　 At :10/02/2015 07:56:08 UTC
Dear Arkeni,
We are sorry for any delay or inconvenience that may caused.
We are unable to cancel the order in our system now as it is packed in the store and being shipped out.
We have intercepted the order and our colleagues in the store will intercept the package when they find the package.
But there are thousands of the packages in the store, so we need the time to find it.
Would you wait for 3-5 days firstly?
Thank you for your understanding.

Best regards
Janice
Sammydress Customer service
http://sammydress.com/

Arkeni Turner　 At :10/03/2015 12:04:27 UTC
Please refund my money today, it has not been shipped. I will be contacting my Credit Card Company and PayPal today.

Sammydress Customer Support　 At :10/03/2015 07:59:54 UTC
Dear Arkeni,
Thank you for your reply.
We checked that you opened the case.
We do hope you will receive your refund soon from paypal.
We will close this ticket if you have no problem. Welcome to submit a new ticket if you have any questions.
We are ready to help you at all the time.
Best regards
Janice
Sammydress Customer service
http://sammydress.com/

From Sammys Dress Sept. 29 (Copy)

Dear customer
Thanks for your order at Sammydress.

Your order is now ON HOLD,we need to complete this one-time verification.
This is a standard anti-fraud check for online payment,please check our website for more details here :

Link：http://www.sammydress.com/payment-verification.html

We will process your order as soon as we receive the payer’s ID confirmation.
Please provide us the following documents:

1) 1 color  photo of your identity card or passport or driving license
The photo must show clearly, the full name, expiry date, signature and address if applicable.
You can hide the date of birth  and document number for you your privacy.

2) 1 credit card photo of the card used for the payment
For your safety , please just show the cardholder’s name,the expiry date and the last 4 numbers.
Please just take photos for the two cards and attach the photos here.
If you have paid with a virtual credit card please send us sreenshot of your electronic bills, which shows the card number and details.
If you have paid by Paypal，please send the credit card’s copy that you have registered in PayPal.

3)Would you please log into your paypal account to verify this transaction? Please just change the paypal status as Verified.
Sorry for all the inconvenience, we noticed that the counterparty status on your PayPal information is not verified, which means this transaction hasn’t been verified by Paypal (or authorities by the card holder), which may lead to Credit Card Fraud.

Kindly make sure both attachments’ size do not exceed 2 MB in total.

Please rest assured that we just want to make sure that this transaction was indeed made/authorized by the cardholder.
Our goal is to ensure this order’s safety for both of us.
As we do not wish to delay your order please kindly reply us within 3 business days.

We look forward to hearing from you soon.
Please feel free to contact us if you have any question, we are happy to help.
Thank you very much for your help and understanding.
Best Regards.
Sammydress Customer Service
http://www.sammydress.com/

To review the latest updates and progress for ticket AT15092903571 along with previous support ticket(s), please go http://support.sammydress.com/index/index/review?start_time=1443517464&end_time=1443690264&token=9fcc150bdd3840cada033fff197fff3e&t=AT15092903571.

Sammydress Customer Support　 At :09/30/2015 02:43:54 UTC
Dear customer
Thanks for your reply,

This is not fraud, please don’t worry about it, as this is your first order in our website, we need to confirm the transaction with payer.
We will arrange the shipment soon and send the order to the address you requested, and give you the tracking NO. soon. Please wait for it.

Please feel free to contact us if you have any questions regarding your order.

Thanks for your time and attention.
Best Regards
Thanks

Wulixia
Sammydress Customer Service
http://www.sammydress.com/

Ticket: AT15100102512
Order Number: M150928215502****
Message Type: Mail to Customer
Subject: customer Please Reply Us about Non Receipt Dispute Sammydress Order M1509282155022764

Dear customer,
Thank you for placing your order from sammydress.
We are extremely sorry that we have not shipped your order out due to an expected demand for your item.
Please kindly consider the following points:
Your order will be ready soon and we would like to offer you 3 solutions:
Option 1) Wait a little more for the item
Option 2) Exchange it for another item
Option 3) Full refund
Could you please let us know your decision and close this PayPal dispute?

Usually there is always a way for us to resolve the issue to your satisfaction.
We look forward to hearing from you very soon.
Thank you for your cooperation.

Best Regards
sammydress Customer Service
http://www.sammydress.com/

customer　 At :10/01/2015 03:13:58 UTC
Full refund. Reason, the email I received asking for a photo of my drivers licenses and credit card is not legal and unheard of, but whats really odd you require that I send my cards clear and in color. Even after I hesitated and sent in my photos, I received the email again saying my order is on hold, for me to send photo copy of ID and credit card again, when I check my Sammy dress account, I see the case was closed. What am I to believe? You took my money but order is on hold??? First it not legal for anyone or store to ask for a photo copy of ID and credit card, also Paypal Representative also told me no one or business is suppose to ask any consumer for that. The other reason I want a full refund is that you do not make it known or clear that you want a copy if ID and credit cards before a person make a purchase. YOU WAIT UNTIL YOU TAKE THEIR MONEY FIRST, AND THEN LATER SURPRISE THEM WITH A EMAIL THAT STATES YOUR ORDER IS ON HOLD…THAT IS JUST WRONG! Had I have known this, I would have NEVER placed an order with this store. Please refund my money today. Thank you

Sammydress Customer Support　 At :10/02/2015 07:02:51 UTC
Dear customer,
We’re happy to help in any way.
Because your order has a big amount, we verify your ID and credit card to ensure the order has been placed by yourself not the stranger.
We do hope you can understand the situation.
Do you mean that we can refund the full money to you?
We kindly ask you close the case, so we can offer a proper solution for you.
We’re always happy to help, so please feel free to contact us in the future.
Best Regards
Muriel
Sammydress Customer Service
http://www.sammydress.com/

Arkeni Turner　 At :10/02/2015 11:57:00 UTC
Yes I will close my case as soon as my funds are returned. Thank You

Sammydress Customer Support　 At :10/01/2015 06:02:48 UTC
Dear Arkeni，

Thank you for your contact.

Your order is packed in the store and being shipped out and we have intercepted it. Would you please wait for 3-5 days? We will process for you once the shipping is cancelled.

Thank you for your patience and understanding.

Best regards
Janice
Sammydress Customer service
http://sammydress.com/

Arkeni Turner　 At :10/01/2015 09:06:57 UTC
What does that mean?

Sammydress Customer Support　 At :10/02/2015 07:56:08 UTC
Dear Arkeni,
We are sorry for any delay or inconvenience that may caused.
We are unable to cancel the order in our system now as it is packed in the store and being shipped out.
We have intercepted the order and our colleagues in the store will intercept the package when they find the package.
But there are thousands of the packages in the store, so we need the time to find it.
Would you wait for 3-5 days firstly?
Thank you for your understanding.

Best regards
Janice
Sammydress Customer service
http://sammydress.com/

Arkeni Turner　 At :10/03/2015 12:04:27 UTC
Please refund my money today, it has not been shipped. I will be contacting my Credit Card Company and PayPal today.

Sammydress Customer Support　 At :10/03/2015 07:59:54 UTC
Dear Arkeni,
Thank you for your reply.
We checked that you opened the case.
We do hope you will receive your refund soon from paypal.
We will close this ticket if you have no problem. Welcome to submit a new ticket if you have any questions.
We are ready to help you at all the time.
Best regards
Janice
Sammydress Customer service
http://sammydress.com/

Links to more complaints:
http://www.complaintsboard.com/complaints/sammydresscom-c574235.html

http://wjla.com/features/7-on-your-side/7-on-your-side-investigates-an-online-womens-clothing-retailer

http://ns2.revdev.info/sammydress-com-reviews?page=6&sort=low_rated

http://sammydressreview.org/sammy-dress-buy-at-your-own-risk-its-a-fraud-chinese-seller-4.html

http://beforeitsnews.com/scandals/2015/02/www-sammydress-com-is-stealing-from-people-they-not-provide-honest-service-2435170.html

They were insisting that I give them clear color photos of my ID and DL. Their excuses are as if a child wrote them (read below). They are extremely  fraudulent and rude. I did some research and I found they have scammed hundreds if not thousands out of money. A TV News Network also did a story on this company a few months ago. They have committed identity theft for many. They are stealing credit cards and stealing money off of people cards. They really do not send any items out to anyone, the items they do send are not what the people think they are ordering, most people do not ever get the items or they will send 1 item out of several . Your shipment may take months or a year to come most times never. The clothing they sell are not what they advertise and if a person do get an item it is made like a doll dress, as an example an XL will only fit a small 5 year old girl. The fabric is like paper and its sewn together as if a child made it, they are stealing pictures from other clothing sites and trying to make items to look like the pictures, so many sites are contacting them for copyright infringement. The will not return anyone’s money. What I seen was staggering. And they have convinced many to cancel their PayPal complaint with lies and money was never returned.

User Recommendations:
Do not trust the google advertisements, the Facebook advertisement, Amazon or anything, do your research first before you buy. Also it has been a nightmare ordering anything from China, I order all the time and I notice that 80% of the time I am in a battle with their lies. After the last few times I have decided to cut down and order American, Canada or UK.

 

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