Shangyu North Electron Manufacture Co.,Ltd

20 % from the goods delivered were defect and the supplier don’t want to send me new one in warranty. He want that I order a complete container in order to include the replacements for delivered defects, in the new order, otherwise he won’t replace the damaged goods. KEEP AWAY from this company!

Shangyu North Electron Manufacture Co.,Ltd

Buyer’s Nationality:
Austria

Seller:
Shangyu North Electron Manufacture Co.,Ltd

Seller Website:
www.northelectron.com

Seller Address:
Yuexie Road, Shangyu, Zhejiang, PR. China

Initial contact with the supplier:
Trade Show

Type of product(s) being purchased:
refrigerators, party cooler

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
Western Europe

Type of Complaint(s):
contract violations

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
20 % from the goods delivered were defect and the supplier don’t want to send me new one in warranty. He want that I order a complete container in order to include the replacements for delivered defects, in the new order, otherwise he won’t replace the damaged goods. KEEP AWAY from this company!

User Recommendations:
Don’t buy from this supplier”Shangyu North Electron Manufacture Co.,Ltd”

 

1 comment on “Shangyu North Electron Manufacture Co.,Ltd”

  1. Hello, Josef,
    Nice day to you!
    This is Melody Song from Shangyu North Electron Manufacture Co.,Ltd. I am the sales manager of this company.
    I want to clear up some misunderstandings during this business.
    First of all, our company is the responsible and reliable company for more than 20 years. We do care about all of the clients. With the information I got, once we received your complains, we confirmed that we can replace the defective units you have, we even did not ask for any evidence to prove. Cause we trust all of our clients.
    These defective units in small quantity. There would be damaged if they are loaded in LCL. So, we provided two options at that moment for your chose:1) consolidate these defective units to your other containers which would be loaded in China. But you said you did not have any containers to be loaded. 2) These defective units can be loaded together with your next order. You refused again.
    We take all the responsibilities. Do want to get your understanding on this.
    I do have sent several mails to you. Pls talk this with me directly, ok?

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