Ly Printing aka Dongguan Liyang Paper Products Co., Ltd.

Buyer’s Nationality:
Australia

Seller:
Ly Printing aka Dongguan Liyang Paper Products Co., Ltd.

Seller Website:
www.dgliyang.en.alibaba.com/company_profile.html#top-nav-bar

Seller Address:
Shuishang Village, Dongguan, Guangdong, 523999, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
printing

Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD

Destination market of order in question:
Australia/New Zealand

Type of Complaint(s):
lack of labor, contract violations,

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
Ly printing aka Dongguan Liyang Paper Products Co., Ltd.
http://dgliyang.en.alibaba.com/company_profile.html#top-nav-bar

Hi,

I have had such a bad experience with this Chinese company, hopefully you can do something here to stop others have the same costly experience.

I have a startup business that I am running solely and have very tight budgets and time frames.
I selected this particular printer as they convinced me of their quality and good service.

My alarm bells started to ring when they advised they had gone to print without providing any proofs, not even a pdf let alone a hard copy.

EVERYTHING went wrong from there…specifically:

Business card:
Size incorrect, 45×90 supplied, 50×90 specified
Card not as specified, under thickness appears 300gsm, 500gsm specified Card curling- due to poor quality and thickness
Cropping not straight or aligned, appears to be done by hand Corners/sides damaged

Information card:
Card not as specified, under thickness appears 300gsm, 500gsm specified Card curling- due to poor quality and thickness
Cropping not straight or aligned, appears to be done by hand Corners/sides damaged

Post card:
Cards badly scratched- too harsh for it to have happened in transit Big colour variation between cards
Images not clear
Lamination not aligned- doesn’t fully cover the card in some cases Mismatch with the deboss and the spot gloss

Vinyl stickers
Colour match very poor- pms3115 specified, colour was so out, it wasn’t even on the same swatch page! Gloss supplied- matte specified

Hangcard diecut
Diecut mismatched- The importance of getting this right was discussed at length with the printer
Card not as specified, under thickness appears 300gsm, 500gsm specified

Very expensive lesson learned here!