Ly printing aka Dongguan Liyang Paper Products Co., Ltd.
Australia
Seller:
Ly Printing aka Dongguan Liyang Paper Products Co., Ltd.
Seller Website:
www.dgliyang.en.alibaba.com/company_profile.html#top-nav-bar
Seller Address:
Shuishang Village, Dongguan, Guangdong, 523999, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
printing
Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD
Destination market of order in question:
Australia/New Zealand
Type of Complaint(s):
lack of labor, contract violations,
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
Ly printing aka Dongguan Liyang Paper Products Co., Ltd.
http://dgliyang.en.alibaba.com/company_profile.html#top-nav-bar
Hi,
I have had such a bad experience with this Chinese company, hopefully you can do something here to stop others have the same costly experience.
I have a startup business that I am running solely and have very tight budgets and time frames.
I selected this particular printer as they convinced me of their quality and good service.
My alarm bells started to ring when they advised they had gone to print without providing any proofs, not even a pdf let alone a hard copy.
EVERYTHING went wrong from there…specifically:
Business card:
Size incorrect, 45×90 supplied, 50×90 specified
Card not as specified, under thickness appears 300gsm, 500gsm specified Card curling- due to poor quality and thickness
Cropping not straight or aligned, appears to be done by hand Corners/sides damaged
Information card:
Card not as specified, under thickness appears 300gsm, 500gsm specified Card curling- due to poor quality and thickness
Cropping not straight or aligned, appears to be done by hand Corners/sides damaged
Post card:
Cards badly scratched- too harsh for it to have happened in transit Big colour variation between cards
Images not clear
Lamination not aligned- doesn’t fully cover the card in some cases Mismatch with the deboss and the spot gloss
Vinyl stickers
Colour match very poor- pms3115 specified, colour was so out, it wasn’t even on the same swatch page! Gloss supplied- matte specified
Hangcard diecut
Diecut mismatched- The importance of getting this right was discussed at length with the printer
Card not as specified, under thickness appears 300gsm, 500gsm specified
Very expensive lesson learned here!
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