Winco Family & Outdoor Product Co Ltd aka Xiang Jia Cheng Metal Products Factory aka Foshan Nanhai Danzao Deerli Metal Appliance Factory

Buyer’s Nationality:
United Kingdom

Seller:
Winco Family & Outdoor product co ltd also Xiang jia Cheng metal products factory Foshan Nanhai Danzao Deerli Metal Appliance Factory

Seller Website:
http://fsde1008.en.alibaba.com/productlist-7.html?isGallery=Y

Seller Address:
Nanhai National Demonstration Eco-Industrial Park, Danzao Nanhai Foshan, Guangdong, 528216, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Log Rack & Fire Guards

Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD

Destination market of order in question:
Eastern Europe

Type of Complaint(s):
missed lead times, lack of labor

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
After Very Good samples, we placed $20,000 order with 90 day lead time, they delivered the goods 3 months late, latest delivery was 1st August arrived November,
Log racks had brackets welded in different positions not jig welded they did not sit on the ground flat, yet the samples were very good packing was also very poor , the fire guards most had marks in the paint work due to poor packing, Wasted more than 6 months with them to resolve, after and before the problems they were very slow to reply.

User Recommendations:
Do not buy goods from this Chinese factory is my best advice.