QIN Heavy Equipment & Machinery Limited
No. 228 Yongde Rd, Minhang District, Shanghai, Shanghai, China
Initial contact with the supplier:
Introduced by a 3rd party
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD
Destination market of order in question:
Type of Complaint(s):
Stage of relationship with the supplier at the time of the incident:
I purchased a used wheel loader from this supplier in China, and agreed in the contract the loader to be CAT and the Engine is CAT as well. I contracted with 3rd party to check the loader and they send me the pictures and videos and it was looking very nice.
When I received the loader, I found the engine is Chinese and not CAT, more over, the engine is not working and totally damaged. I checked it and find it a scrap. When I contact them they said that this is not the loader which they showed me in the video and they send this by mistake!!!!!
I asked them to compensate for the cost of fixing it but they don’t agree.
My Advice if you want to buy something from China, go there buy it, make the shipment and pay your money and come back. This especially for small business and small suppliers.