Complex Industrial Company Limited aka Mos Moldings Ltd

Buyer’s Nationality:
Australia

Seller:
Complex Industrial Company Limited aka Mos Moldings Ltd

Seller Website:
http://mosholdingsltd.com/sc/, http://www.complex.com.hk/e/default_home.asp, http://hkcomplex.en.alibaba.com

Seller Address:
20/F., Unit F & G, Gold King Ind. Bldg, 35-41 Tai Lin Pai Road, Kwai Chung N.T, n/a, Hong Kong

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
jewellery

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
Australia/New Zealand

Type of Complaint(s):
missed lead times, contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
We contracted with Mos Holdings (also known as Complex Industries) the head office in Hong Kong but factory is in China, to make my custom earrings. their address is Company:Complex Industrial Company Limited
Address:20F, Unit F & G Gold King Ind Bldg., 35-41 Tai Lin Pai Rd Kwai Chung. the other websites are : http://www.complex.com.hk/e/default_home.asp and also http://www.mosholdingsltd.com/sc/

http://hkcomplex.en.alibaba.com/

Our contact person at the company was named Lucy Liu, but I doubt that is her real name. She lied to me as she said several times she checked the progress and the finished earrings, but she hid the defects in the photos she sent me. The order did not look like the samples. First they were late by 1 month in making the earrings and in that time had mislead me about when the earrings would be finished and pushed back the completion date several times. The also made the earrings in the wrong plating- I asked for 18 K gold, rose gold plated earrings but they gave me 9K gold earrings which were pale and looked terrible. The earring pins broke off easily and they did not plate the earrings well so the base metal was exposed and so it looked rusted. the engraving was done incorrectly and the engraving was done so badly that the base material was exposed so it looked rusted on all the earrings as well and bad quality glue was used on some of the earrings, so CZ stones would fall off easily. Out of 1,312 earrings that I ordered there were 879 earrings that were faulty. They refused to give me a refund or even discuss the matter and I have still been unable to talk to a manager.

this company seems very good as they do very good samples, but when the actual order is sent – the earrings are made so faulty that they cannot be sold.

Please do not be fooled even though they say they make jewelry for big brands such as MIMCO- they are fraudulent.

User Recommendations:
I also saw this business mentioned on Global market and they refused to do anything about it when I complained to them as well.

So basically I would not do business with company at all as they do not care about repeat customers and will scam you out of money.