Shenzhen Rise Lite
United States
Seller:
Shenzhen Rise Lite
Seller Website:
http://www.rise-lite.com/
Seller Address:
Bingxia Technology, Matian North Rd., Gongming, Guangming New Dict., Shenzhen, Guangdong Province, 518106, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
LED Lighting
Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
Order #2
User Experience:
We ordered 60K in value of LED lamps such as PAR30, PAR38 and A19. They worked fine for about 30 days, then started to fail. We had over 70% failure rate in 60 days. Upon examining the lights after failure, we determined some electronic components were overheating.
When we offered to return these items to Rise Lite and purchase other items of the same value, they refused. They issued us a credit of 10% (about 6K USD) of our original investment, and refused to take responsibility for anything else.
User Recommendations:
This company does not honor their warranty. Do not trust their products or the owner of Rise Lite.
Thanks for the heads up. This company mail me often, I will note not to touch them with a barge pole…