Custen Electronic Co., Limited

Buyer’s Nationality:
Germany

Seller:
Custen Electronic Co., Ltd

Seller Website:
http://custen.en.seekic.com

Seller Address:
Room 802-803 CaiYue Building, MeiLong Road, LongHua New District, 518000, China

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
Integrated Circuits

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
Western Europe

Type of Complaint(s):
contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I posted on seekic.com my interest in buying some ICs in order to get a quotation. The company Custen Electronics Co. Ltd. made a good offer. I placed my order and agreed to pay by TT (telegraphic transfer) in advance on 2015/05/21, although I never used this method. I tried to pay by worldremit.com on 2015/05/27. After a lot of emails/phone calls the transaction was cancelled by wolrdremit.com on 2015/06/15 because the bank account number (Bank of Communications) was 20 digits and should apparently be 19 digits. At least this is what they told me. Then Custen Electronics proposed to me to pay by Western Union on 2015/06/23. I did so on 2015/06/30 but the first name and last name of the recipient got mixed up by accident. Custen Electronics noticed this, because I sent them the MTCN (transaction number). I corrected the recipient’s name at my bank on 2015/07/03 and they replied “We are willing to enter into business relations with you.” However, what they did is withdraw the money, namely HAI SHENG CAI in Shenzen on 2015/07/03 at 6:51 am (Western Union gave my bank this information on the phone when I filed a complaint). Ms. Nicole Xi from Custen Electronics, however, keeps telling me that they never received my payment to this date i.e. 2015/07/21. Frankly, I cannot believe this! I have done many times business with IC resellers from China and there was NEVER EVER a problem up to this incident. And I am happy to lawyer up. This is just brazen.

User Recommendations:
I never had any trouble like this before. Everything was just like the regular purchase order – except these straight lies that they have not received my money even though I have proof/receipts. It is just incredible. Frankly, I am lost in what “advice” I should give.