Foshan Nanhai Newface Beauty Instrument Technology Co., Ltd.
Yanbu Avenue, Nanhai District, Foshan City, Guangdong Province, 528000, 757, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD
Destination market of order in question:
Type of Complaint(s):
scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
I found the Chinese company called Foshan Nanhai Newface Beauty Instrument Technology Co., Ltd. on Alibaba. Through Alibaba I found their contact details as follows: Telephone:0086-0757–86-757-85633659Mobile Phone:0086-13450559493Fax:0086-0757–86-757-85633659Address:Yanbu Avenue ,Nanhai District,Country/Region:China (Mainland)Province/State:GuangdongCity:Foshan
Website on alibaba.com:
I then phoned and spoke to a person called Sosie. The communication was a bit difficult because of her English so we communicated through Skype. We agreed on a price for a brand new NV909 oxygen machine to be manufactured and delivered to Melbourne Australia. I payed upfront through direct wire transfer on the 5th Jun 2015. When the machine arrived a few weeks later I tested it and it did not work so I opened the back of the machine to see what might be the problem. To my very surprise the machine inside was physically damaged, the parts have been rusty, thick dust was sitting on the internal parts and the main printed circuit board was 5 years old dating back to 2011.03.19 and it was for a different model. I immediately phoned the company and explained the situation. Also took photos and videos of the machine from the inside and sent it to the manufacturer. They pretended they did not know what I was talking about, and offered to replace the pump. I tried to explain that the machine was old, rusty and damaged from the inside and not working and simply a pump replacement would not fix the problem as I ordered a brand new machine but received an old rusty one. They do not answer my emails or Skype messages and do not return my phone calls.
I suggest to anyone dealing with Foshan Nanhai Newface Beauty Instrument Technology Co., Ltd to stay away as far as you can. They are deceiving and fraudulent and do not want to know you once they received your payment.
AVOID Foshan Nanhai Newface Beauty Instrument Technology Co., Ltd LIKE A PLAGUE!!!