6F Dimeng Commercial Building No.3-2, Haidian District, Beijing, 100191, China
Initial contact with the supplier:
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
Under 1,000 USD
Destination market of order in question:
South East Asia
Type of Complaint(s):
scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
Bought SD Cards through www.DHGATE.com, from a seller called IT-Mart. all seemed legit, however, sd cards which arrived were mostly faulty (27/30), seller asked me to do many tests then asked me to return products for refund, which I did, then seller went silent. Complained to DHGate, get a number of automated, patronising letters saying that they are contacting the seller will get it resolved etc, after 3 letters from DHgate, DHGate will go silent. Also, when you write another letter to DHGATE, the same 3 letters will come into rotation again. Meanwhile, IT-MART is still listing and operating as usual on their website. I find this kind of response severely lacking, and even more so when i detected other people have had trouble with IT-MArt on this fine website after the fact. will never use DHGATE again, in a one-man battle of futility against this wretched website, and their patronising dispute centre bot. Join me people of the internet, join me..
DHGATE has shown its prioritises sellers much more than buyers, even to the extent of letting proven fraudsters remain in operation on their website. Their are a lot of alternative sites out there and for free, so i find their confidence misplaced, lets get rid of them! Free hats!