DH Gate

Buyer’s Nationality:
China

Seller:
DH Gate

Seller Website:
http://www.dhgate.com/

Seller Address:
6F Dimeng Commercial Building No.3-2, Haidian District, Beijing, 100191, China

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
SD Cards

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
South East Asia

Type of Complaint(s):
scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
Bought SD Cards through www.DHGATE.com, from a seller called IT-Mart. all seemed legit, however, sd cards which arrived were mostly faulty (27/30), seller asked me to do many tests then asked me to return products for refund, which I did, then seller went silent. Complained to DHGate, get a number of automated, patronising letters saying that they are contacting the seller will get it resolved etc, after 3 letters from DHgate, DHGate will go silent. Also, when you write another letter to DHGATE, the same 3 letters will come into rotation again. Meanwhile, IT-MART is still listing and operating as usual on their website. I find this kind of response severely lacking, and even more so when i detected other people have had trouble with IT-MArt on this fine website after the fact. will never use DHGATE again, in a one-man battle of futility against this wretched website, and their patronising dispute centre bot. Join me people of the internet, join me..

User Recommendations:
DHGATE has shown its prioritises sellers much more than buyers, even to the extent of letting proven fraudsters remain in operation on their website. Their are a lot of alternative sites out there and for free, so i find their confidence misplaced, lets get rid of them! Free hats!