Changzhou Jiutian Sponge Product Co., Ltd.

Buyer’s Nationality:
United States

Seller:
Changzhou Jiutian Sponge Product Co., Ltd.

Seller Website:
http://czjiutian.en.alibaba.com/company_profile.html

Seller Address:
Gangxi Road, Jingang Town, , Zhang jiagang City, Jingang Town, 215632, China

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
Yoga block

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
missed lead times, contract violations,

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
The first independent QC found 127 damaged/low quality units from 500 units. They were told to replace all. The second independent QC found 126 damaged/low quality units. They did nothing, obviously. Stay away from this Chinese company, terrible service.
Also they missed lead time in stated in PI by one month.

User Recommendations:
always use independent QC, manufacturers lie about the quality