XXX Industrial Cutter Solutions
Russia
Seller:
XXXIndustrial Cutter Solutions
Seller Website:
www.XXXhineknifemfg.com, www.XXXcutter.tradeee.com
Seller Address:
№X, Ming XXX Industrial Park, XXXhui, Nanjing, Lishui, Nanjing, P.R.C. 211223, China
Initial contact with the supplier:
Search Engine
Type of product(s) being purchased:
Industrial Knives
Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD
Destination market of order in question:
Western Europe
Type of Complaint(s):
missed lead times, contract violations, scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
Dear Sirs,
We are the Russian company Cutting Tool Ltd. We signed the contract with Chinese company XXX Industrial Cutter Solutions.
We have received a lot of offers and quotations from this company by e-mail, and both our company and this company seem to be highly interested in cooperation. We were constantly in contact with them, we have talked to their manager Jemin by telephone a lot of times, discussed all the terms, made the order and everything went smoothly.
We signed the contract and paid the money. In accordance with the signed contract the shipment from this company must have been done at the beginning of March. But the shipment wasn’t made. Our company tried to reach the XXX Industrial Cutter Solutions to find out the reasons of delay.
However, all the managers were out of the office and couldn’t answer our calls. We did our best, but we managed to contact only the girl, called Judy CXXX. She explained to us that all the senior managers are very busy and they can’t answer our calls. She said that she personally is not responsible for our order, but promised to find out some information.
During our last conversation we strictly ask them either to ship the goods or to give us our money back on our account. Judy promised to give us the answer. But she didn’t.
One more time we managed to reach them by their fax number. We spoke with the girl called May, who said that it was not an easy task to pay our money back, but she tried to assure us that their company will give us our money back. However it was nothing more but a promise. For two weeks already we can’t reach them neither by phone nor by e-mail.
Therefore we conclude that it is a fraud, we haven’t received the knives, we haven’t got our money back. Because of this fact we couldn’t meet the terms of our contracts with our clients and our company suffer losses.
User Recommendations:
Our company would like to recommend to all other companies to avoid dealing with XXX Industrial Cutter Solutions
IMG_2695-1.pdf
First ordered a sample, which was ok. After sample approved bulk order of 20 nos. was placed. All 20 nos. was supplied with a manufacturing defect. The product completely failed.
The salesperson named Jemin acknowledged the same on WeChat. After a lot of persuasion 2 nos. was sent by him as replacement approval. Both the 2 nos. was of even worse quality and failed. The same was immediately reported to Jemin and the company on both WeChat and email.
We have been trying to contact the company as well as Mr. Jemin but there has been no response whatsoever.
All proofs enclosed.
User Recommendations: Avoid This Seller.
Our pleasure!
Dear SBL team;
We are SKS Industrial Cutter Solutions from China, we write to you wish you could kindly help to
withdraw the claim post by Russian company Cutting Tool Ltd. on May 25, 2015/7/22
As like Cutting Tool said, we have contract with them and receive all the contract money $ 3323 from them.
During production period, some technical data of the product must be confirm with Cutting Tool. Ltd. But the person who in charge to contact with Cutting Tool Company resigned that time, and he left our company too urgent thus forgot to let other people to get technical data from Cutting Tool, thus production is stopped.
Cutting Tool phoned us on the contract date of delivery. Only that time we get in touch with Cutting Tool company, and we realized we can’t send the good to them on time. We told this condition to them and asked for their advice. They asked us to refund all money to them immediately. We can understand their condition and since we never meet this condition before , we told them there is no problem if they want all money refunded.
It takes time to apply for refunding. As every other company, there are some rulers and processes to apply for this refund. We have to get manual sign from our boss. While he was not at factory until June. In early June, he came back and we got sign, then we send back the money to Cutting Tool.
Cutting Tool company agree to withdraw their claim on suppliers black com after we give an explanation with them. They told us that you could help us to withdraw the claim. Our company’s reputation has suffered a lot. We have in the field for many years, we never done wrong to customers before, we always produce qualified products and send to customers, only this time failed on time. We promise we will keep this in mind and will not let this happen again.
Sincere hope respectful sirs could help us to withdraw the claim. We will be very appreciate.
SKS industrial cutter solutions is one of the oldest companies here in China specialized in the design & manufacture of industrial blades and machine knives.
Every time when we receive customers’ drawings, we will examine carefully.
But there is an exception to all things.
In the case of SKS and cutting tool company, we have bought the material and cut into length. Forged, in the milling flow, we need to get technical data. The person who in charge of this case resigned too urgent thus forgot to let other people to take care of it, thus production stopped.
Later when we know what happed, we begin to apply money for cutting tool company. There are some rules and processes to apply for this refund. We have to get manual sign from our boss, while that time he is not at factory. Delayed the time to return back, this caused of the misunderstanding between us.
After our boss back, we have returned 100% of the money to Cutting tool company.
Cutting tool company reply to me and agreed to withdraw their claim on suppliers black com, we sincerely hope officers from supplier blacklist.com could kindly help us to withdraw the claim , we suffered a lot from it.
Kindly understand us, thanks very much.
Judy
Glad to see the issue has been resolved. We’ll remove the supplier’s identity the next time our web master has a chance to edit the site. thanks!
Update:
Dear SBL team,
Today after two months huge efforts we finally managed to get the money refund from SKS Industrial Cutter Solutrions.
Many thanks to you and to http://www.supplierblacklist.com for your help. We do really appreciate it greately.
We are sure that we will not succeed in getting our money back without http://www.supplierblacklist.com . If SKS wasn’t placed in the blacklist of companies, we are absolutely sure that they would not care about payng our money back.
We sincerely thank you very much one more time for your quick and efficient help.