Shenzhen Guan Yu Opto Electronics Technology Co.,Ltd
Australia
Seller:
Shenzhen Guan Yu Opto Electronics Technology Co.,Ltd
Seller Website:
http://www.gy-disc.com
Seller Address:
Factory Address: GuanYu Industrial Park, North Cuijing Rd., Pingshan New Dist, ShenZhen, China, North Cuijing Rd., Pingshan New Dist, Guangdong, Shenzhen, China
Initial contact with the supplier:
Introduced by a 3rd party
Type of product(s) being purchased:
CDR Blank Optical Discs
Value of the Purchase Order when the incident occurred:
100,000 to 1,000,000 USD
Destination market of order in question:
Brazil
Type of Complaint(s):
scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
More than 10 orders had been placed with this supplier when the incident occurred
User Experience:
Major quality problems which Shenzhen Guan Yu Opto Electronics Technology is refusing to react to. We believe that around 8-10% were rejected, main cause is due to using inferior materials causing a lot of peeling problems on the disks. Also lack of QC procedure.
They compensated for US$10,000 on the first container late last year, then we discovered the rest of 4 containers had similar issues.
User Recommendations:
I have known this factory for over 4 years & have not had any issues in the past, we have done lots of business with them, some how all of a sudden we had these issues. Lately in China it appears very risky even if you have inspection done, admittedly our inspection sample size was quite small so it may have been easily overlooked. As I said we never had issues in the past. Also this company has had some management changes recently in 2nd half of last year so it now also comes under the name Sunny Science co. Ltd with same address, office address is Rm2009 Shenhua Commercial Bldg,JiaBin Road, Luohu District, Shenzhen, China. I am very upset in the way they have handled this case & will never do business with them again, however I am out of pocket for some US$80-100K, I must find some way to recover some money. For now I can only report them like this & push them & finding other means. Lawyers will only cost more & waste of time. Can you suggest any other methods I can use to get to them?
Hello brianj51,
I am mistreated by SHENZEN GUANYU OPTO like you. I reported the case today to this web site.
I have been importing printable cdrs from SHENZEN GUANYU OPTO for four years. Everything was going well until the last order. My last entire order is a waste, and it costed me $50.000 loss. All cdrs white color printable surface are exfoliated, poured out or sketched. The cdrs do not work, all rejected, they are totally different from the cdrs in the previous orders. SHENZEN GUANYU OPTO do not reply me in anyway. I am planning to start the legal procedure for compensation by a local lawyer. I will appreciate if you have any advice or helpful experience for me.
Thank you,
Merih
Thanks for adding this bad supplier to our list.
You mentioned that you felt getting lawyers involved would not be effective. I agree with you if your meaning is having a lawyer back home try to sort things out, but other SBL users like you have had success using local Chinese lawyers issue demand letters in China to the factories to let them know there are consequences of their behavior. Based on your notes, it appears the seller is a real company with real assets, not some fake company that can disappear overnight. This means the demand letter will have more of an impact.
Demand letters from the lawyers I have used cost 100’s not 1000’s of USD. Would you like me to make some introductions?
Glad to help.
I tried the demand letter issue & no success. I also last week visited them to try to come to some settlement however they are not cooperating at all. I want to find another way to open up to market how bad they are so no one else will deal with them. I wonder also if it is possible to report them to China Trade Dept & also to China Tax Dept?
Afraid Gov’t departments in China are not always responsive when it comes to exposing bad suppliers, that’s why we created SBL. BTW, here is a link that explains some of the options for loss recovery: https://www.supplierblacklist.com/loss-recovery-and-help-for-victims/