Shanghai Shenhu Packaging Machinery Equipment

Buyer’s Nationality:
China

Seller:
Shanghai Shenhu Packaging Machinery Equipment

Seller Website:
shenhu.nt.cu

Seller Address:
No 1255 A Area Xiangjiang Highwat Jiading District, Shanghai, Jiading Distric, 201800, China

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
Packaging Machinery

Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
contract violations

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
The equipment I purchased does not work as promised. In fact it does not even work well enough to fix or use. The Chinese vendor claims it worked before it was shipped but our engineers cannot get it to function correctly. The vendor refuses to pay back the money or even send a technician to fix it.

User Recommendations:
I would never buy anything that has technology associated with it from China. The workmanship is horrible and even if we could make it work, we would probably not use it due to the fact that it does not operate smoothly.