Tiensun Technologies Co. Limited
Afghanistan
Seller:
Tiensun Technologies Co. Limited
Seller Website:
www.tiensun.cn
Seller Address:
3/F, 1st Factory Bldg, Quenhui Road, 72nd of Bao’an District, Shenzhen, 518102, China
Initial contact with the supplier:
Search Engine
Type of product(s) being purchased:
CCTV Cameras
Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
compromised intellectual property, lack of labor & environmental compliance
Stage of relationship with the supplier at the time of the incident:
More than 10 orders had been placed with this supplier when the incident occured
User Experience:
We have had dealing with company for years, however from the last 4-5 orders we and our customers noticed issues with the camera quality, missing IR sponges, quality of video slightly blurry ie was a lens issue on the camera. Cameras to be weatherproof but found many camera had condensation on the inside of the camera. Infrared shines out a spot light so cannot see faces clearly. Some IR’s on cameras where not even working. We supply to our customers and found that we had a lot of returns and hence we had to refund customers money. We lost customers. Tiensun would not take the faulty cameras back but rather sent out spares to fix the cameras, no compensation was provided considering it took a lot of man hours to fix the cameras. Even after they said to return the cameras we still had to pay the delivery and partial cost to have them returned. all cameras have a 2 year warranty which turns out is useless because they do not want you to return the badly manufactured cameras. Very bad experience. Though we placed another order expecting some discount and they plainly refused. So we cancelled our new order and told them we will never order again and they just accepted it. Now we have stock of badly designed cameras. After so many years we are deeply disappointed in the quality and bad service we have had in the end.
User Recommendations:
You can never completely trust a manufacturer, best way is to minimize your order so you do not lose so much money if order contains badly manufactured equipment. Chinese suppliers do give discounts for large orders but it is a heavy burden if you get stuck with equipment that you cannot sell due to issues which is out of your control.
Hello,
We are Tiensun.
We are apologize for any inconvenience in previous orders. We due with all issue actively at once when happened.
Frankly speaking, we never have Afghanistan client who market in US & Canada. But we have a UK client look like this and his market is UK. If this is same people, We don’t know why he hidden the true location.
iView Data Ltd (Leicester CCTV Centre)
http://www.idvr.co.uk/
Business is upon with honesty and reputation. We don’t want to lies here and 10 years’ experience is finish. Supplier and customers are in same boat, if we make difficulty to customer, what do it means? We only choose win-win corporation.
Could I post more details here?
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2 year warrantee:
a. 1% CCD board or more spare parts with next order after customer request.
b. ship back to us and we repair them. 50% shipping cost will on our account.
We advise customer when start corporation. We are also shown on website,
http://www.tiensun.cn/index.php?m=content&c=index&a=lists&catid=20
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Date: Dec 2014
Order: TS141031KR1
we have 100% responsibility for 12pcs TSKD30-IP1080S miss IR sponges.
Solution:
1.IR sponges shipped by DHL by free charge at once after customer confirmed.
2.Gave 5% discount in TS141218KR5 to cover extra work.
3.The email & tracking number has shown on link:
https://www.facebook.com/photo.php?fbid=1653678754845652&l=c2cc2583bc
https://www.facebook.com/photo.php?fbid=1653680134845514&l=f5c669896c
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Date: Jan 2015
Order: TS141218KR3
4 pcs TSHB1-IP1080S with audio. Our standard is transfer by RCA, client need transfer by CAT5/6. Two are correct. It’s hardly to said who is wrong because we didn’t confirm with each other before produce.
Solution:
1.We gave 2% discount in next order after customer confirmed. We are in same boat, we want to give our sincerely corporation will.
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Date: Jan 2015
Order: TS150123KAR2
Everything is OK.
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Date: Mar 2015
Order: TS140316KR1
Client need discount but at that time it’s the best pricing. So he is very angry about it. So he started complained everything from 2011 to 2015. If not, he will post everything on over 20 website and let all UK client don’t purchase from us.
Please chatting record as follows.
https://www.facebook.com/photo.php?fbid=1656599621220232&l=b82f6a7393
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Camera not to be waterproof & slightly blurry
He means vandal dome camera. The original design of dome camera housing is not waterproof. Client need to be sold as waterproof dome, so we put glue in the gap on every dome. Anyway, we didn’t guarantee IPXX like bullet cameras.
In meanwhile, water resistance means in a particular situation waterproof. base on depth, rain heavily, rain destination. So need IPXX standard, don’t it?
Please check chatting record as follows.
https://www.facebook.com/photo.php?fbid=1656595077887353&l=ea8ca7ac57
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Infrared shines out a spot light.
This issue is solved in 2012. We use 90 degree IR instead of 60 degree and never have complain anymore.
Frankly speaking, In 2.8-12mm varifocals lens, sometime we hardly to garrantee 100% no spot light in same price level.
IR Spot light = long distance = narrow angle
2.8mm = wide angle
12mm = long distance
If 2.8mm no spot light, we must use wide angle IR, but 12mm will be dark. So in standard, so we choose the middle one. So 2.8mm will have a little spot light and 12mm will have good night vision.
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Finally, we want to say, business is upon with honesty and reputation. We don’t want to lies here and 10 years’ experience is finish. Supplier and customers are in same boat, if we make difficulty to customer, what do it means? We only choose win-win corporation.
Thank you very much.
Tiensun Tech.