Xiamen Laystone

Buyer’s Nationality:
United States

Seller:
Xiamen Laystone

Seller Website:
http://laystone.en.alibaba.com/contactinfo.html

Seller Address:
Room 4J, Yinsheng Building, Xiangyu Free Trade Zone, Huli District, Xiamen, Fujian, 361000, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Granite

Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD

Destination market of order in question:
Australia/New Zealand

Type of Complaint(s):
missed lead times, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Order #2

User Experience:
There were delays with every order due to quality problems. These were simple problems that should have been caught by the factories in house QC. We had orders from two locations in Fujian and due to quality issues I was forced to return several times. No reimbursement was ever given for failed QC’s. Jordan Lai, owner, showed not ability to control quality. Once quality issues were found, orders were delayed for over a month to get the order right. It took weeks to get an agreed upon standard. Once I arrived at the factory, it was clear that this standard had not been passed off to the factory. None of the workers were familiar with the required standard. Excuses and lies at every step.

User Recommendations:
While it is necessary to go through a trading company sometimes, it is important to make sure the trader has some authority in the factory that will be doing your order. Make clear standards for every detail you can think of. When you are auditing the factory (before order is placed) try to get them to tell you what their normal standards are. If you do this before the order, it will be easier to get honest answers. If you do it after the order, then any problem you find will be the norm, and it will cost more to get the standard you require.