CAC Design Vietnam

Buyer’s Nationality:
United States

Seller:
CAC Design Vietnam

Seller Website:
http://www.cacdesign.vn/index.php/en/

Seller Address:
No.38, LK 7, Van Phu Urban, Ha Dong, Hanoi, Hanoi, 10000, Vietnam

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Decorative bowls and vases

Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
missed lead times, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
After talking to the supplier for a few weeks I sent the payment for the items plus shipping on Aug 20 2014 with the supplier saying they would be shipped on Aug 30th. The supplier acknowledged that they received my payment and then pushed the shipping date to Sept 12th. Then on Oct 1 they said “next week”. Then on Oct 23 they say “tomorrow”. They have ignored me until now (Dec 4) and I still have not received anything.

User Recommendations:
Use Escrow on Alibaba or dig deep to find references. Negotiate payment terms.