Suzhou Ruikly Purification Technology Co. Ltd

Buyer’s Nationality:
Australia

Seller:
Suzhou Ruikly Purification Technology Co. Ltd

Seller Website:
www.sshousings.com

Seller Address:
S617-618, Lihe Building, Suli Road, Suzhou City, Jiangsu Province, 215128, China

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
UV Filters

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
Australia/New Zealand

Type of Complaint(s):
missed lead times, lack of labor & environmental compliance, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
1. Order of UV filters delayed by 10 days – excuse worker hurt his finger!
2. Paperwork for courier not filled out – seems an excuse for delivery times not met to buy more time
3. Australian Customs concerned as paperwork not filled out correctly and packing box was suspect
4. Only part order arrived, and let them know, they advised that it was all sent so too bad so sorry, have had to spend another $2,000 with another supplier to complete order
5. Emailed management of company, they will not respond

User Recommendations:
Do not trust, that this supplier will deliver all the equipment!