Suntotal Group Limited

Buyer’s Nationality:
Australia

Seller:
Suntotal Group Ltd.

Seller Website:
Suntotal Group Limited www.suntotal.com

Seller Address:
SUNTOTAL LIMITED GROUP
Adress; 8TH Building, XiuShui Industrial Zone, Renhe Town, Baiyun District, Guangzhou China
SUNTOTAL GROUP LIMITED (GUANGZHOU SUNTOTAL SOLAR TECHNOLOGY LIMITED)
Tel: +86-20-36777599 Ext 8001 Cell: +86-18620085053 Fax: +86-20-80720644 Skype: suntotal06
Contacts person: Ms. Emma Huang
Tel： +86-18620085053
E-mail： Sales06@suntotal.com
ADD： B9 Building, Xicheng Industrial Zone II’ Hengli Town, Dongguan City , Guangdong, China

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
Solar panels, Batteries

Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD

Destination market of order in question:
Australia/New Zealand

Type of Complaint(s):
compromised intellectual property, contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:

I am not a company but an average citizen of Australia I have saved for two years to purchase solar for my home in Queensland. I confided in Suntotal after months of negotiations and I was satisfied that the company was honest and honorable I was in contact with the sales woman Ms. Emma Huang email emmahuang@suntotal.com.

Attached is my correspondence with her and my bill of sales which equate to over $16,000 AUD
My first payment of $4,000.00 was made and then things changed I was asked to direct funds to another account when questioned I received a phone call assuring me this is the way SUNTOTAL do there transactions.
What had happened is over a period of 1 month was A hacker by the name of Emma Huang with a similar email address and same address B9 Building, Xicheng Industrial Zone II’ Hengli Town, Dongguan City , Guangdong, China entered with all the same attributes as Emma from Suntotal
At present I am Getting no response from Frank Xiao manager@suntotal.com
I have requested that suntotal honor their contractual obligations as the hacker was of the same name as Emma huang using the same company SUNTOTAL and the same address B9 Building, Xicheng Industrial Zone II’ Hengli Town, Dongguan City , Guangdong, China
Funds were withdrawn at the same town Guangdong
At Present SUNTOTAL will not:

1. Honour the agreement
2. Take responsibility that this could be an employee
3. Not even return the deposit

I am requesting and it is only a request that you look into this for me as this type of dishonour reflects bad business practices in China. All I am asking for is the products I purchased Iam only interested in the solar panel and batteries I can do without the TV’s and lanterns
I look forward to your response
Kind regards
Allan Nelson
Included correspondence with
Emma huang
Frank Xiao 肖峰 manager@suntotal.com
And hacker Emma Huang
Receipts
ID
Western Union print outs where, when, who and what times
I have the CIB (criminal investigation bureau) in Australia looking into this
Contact is
Rob WILKINSON Detective Senior Constable 16395
Southport Criminal Investigation Branch
Runaway Bay Police Station, Cnr Lae Drive & Moralla Ave, Runaway Bay Qld 4216
 wilkinson.robertm@police.qld.gov.au
 (07) 55576904 M: 0432492236 (07) 55376739
Regards
Allan Nelson e-mail allannelson1@hotmail.com

User Recommendations:
Always check your emails that they are the same each time (.com changes to Hotmail.com) first indication there is a third party