Ningbo Nord Machinery Co. LTD
China
Seller:
Ningbo Nord Machinery Co. LTD
Seller Website:
http://www.china-foundry.com.cn/
Seller Address:
Trade Dept Add: Room 1009, Minghui Building, Siming Zhong Road, Yin zhou district,, , Room 1009, Minghui Building, Siming Zhong Road, Yin zhou district, Ningbo, China
Initial contact with the supplier:
Search Engine
Type of product(s) being purchased:
Forged tubes
Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD
Destination market of order in question:
Australia/New Zealand
Type of Complaint(s):
compromised intellectual property, lack of labor & environmental compliance, contract violations,
Stage of relationship with the supplier at the time of the incident:
Order #3-5
User Experience:
Extremely bad. Very poor communication and service. I have lost number of customers due to this supplier in China.
User Recommendations:
Never ever to deal with this supplier again.
The problem listed by the buyer were solved.
Below there’re the detail information for this complaint.
1)We received one order with 2pcs forge tubes value 4400USD from clients.
2)After products finished, we inspected and found the hardness of the products are little lower than required specification. We advised the situation to customers and arranged to heat treated them again.
3)There’s a heavy flood during that production process at our area. Factory closed for some days to repair machines, clean rooms and tidy products. This delays the promised delivery time lot.
The delays or quality issues might caused problems to clients’ marketing. We’ve said sorry to customers. We’ve tried to control the delivery time and quality for their future production.
Till now, we still have contacts with you customers and offerred some new projects. Just waiting for new projects to enlarge the business.