Yesiltepe Mah, Modern Sanayi, Keresteciler Sitesi 8030 Sk. No: 15 54200, Erenler, Sakarya, Turkey
Initial contact with the supplier:
Introduced by a 3rd party
Type of product(s) being purchased:
Alloy Rim Straightening Machine
Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD
Destination market of order in question:
Type of Complaint(s):
contract violations, scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
Order placed for machine and payment sent on the 18th August 2014 after receiving Pro Forma invoice by email. The supplier agreed to ship the machine on the 29th August 2014. Numerous attempts were made to contact the supplier by phone and email without success. We received 1 email on the 30th September 2014 apologizing for the late reply and that he would check and reply late in the afternoon. This was the last correspondence we have had from him. We are still emailing him. We also contact the Turkish Embassy in Dublin, Ireland who phoned him and spoke with him. He said that he was making the machine and would be sending it and would also contact me. None of this has happened as of yet and I don’t believe it will. We sent a message to him via his Facebook page and he took the page down 1 or 2 days later. Today is the 15th October and still no communication from the seller. We are now contacting Interpol to make a report.
Do not buy from overseas suppliers that you haven’t met in person. Better to get a letter of credit from your bank rather than paying in advance especially for new suppliers.