Ningbo Zhongleng Imp. & Exp. Co., Ltd.; Midcool Auto Cooling; Midcool Pneumatic; Midcool Refri

Buyer’s Nationality:
Philippines

Seller:
Ningbo Zhongleng Imp. & Exp. Co., Ltd.; Midcool Auto Cooling;Midcool Pneumatic;Midcool Refri

Seller Website:
www.midcool.com

Seller Address:
No. 1, Building 12, Shanglin Huating, Shanglin Huating, Fenghua, Zhejiang, China

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
Sauer Danfoss Gear Pump

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
China

Type of Complaint(s):
missed lead times, contract violations,

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
We purchased for 12 pcs. of Hydraulic Pumps from Ningbo last September 2013. At first, they reply continuously on my emails and coordinated with Mr. Andy Xu. Until we send the payment I haven’t heard from him so I decided to call and was able to talk to Mr. Shunye Qiu and he promised to send the pump but he only send 1 pump last April 2014. When I followed up again with Mr. Qiu he promised again to send the remaining pumps until they finish. I keep on following up via email until then I received no reply. I called and spoke to Mr. Qiu again and promised that he will send. I even send them a letter and requested to just send the money back if they cannot really send the pumps because we urgently need the pumps and we need to pay other suppliers. It has been a year now since we send the payment but it falls on deaf ears.

User Recommendations:
It is really very hard to trust people now…esp over the internet. We need to verify first the existence of every supplier before we do the order. There are so many people taking advantage of others for the expense. Bad….GOD IS WATCHING!!!