Dongguan Keben Electronic Technology Co., Ltd.

Buyer’s Nationality:
Spain

Seller:
Dongguan Keben Electronic Technology Co., Ltd.

Seller Website:
http://www.keben.co/en/

Seller Address:
Hongsheng Industrial Park,Shatou Community, Changan Town, Dongguan City, Hongsheng Industrial Park, Shatou Community, Changan Town, Dongguan City, 523866, China

Initial contact with the supplier:
Direct Buy Website

Type of product(s) being purchased:
cables

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
Other

Type of Complaint(s):
missed lead times, lack of labor & environmental compliance, ,

Stage of relationship with the supplier at the time of the incident:
Sampling/Testing

User Experience:
Our company is carrying out electrification projects in Africa.

I wanted to order some cables samples for this project. After spending many many hours via email, skype, calls… and having made sure that all specifications were clear (also document and sketches sent), the Chinese supplier made and shipped the products completely wrong.

Section of the cables were different than requested, also technical parameters were not matched… so 400usd thrown to the garbage.