IriXX Xotom (Hubei) Photoelectricity Co. Ltd, XOTOM LED
IriXX Xotom (Hubei) Photoelectricity Co. Ltd, AOTOM LED
XXX, XXXX Center Building, No.X. XXX Road, Xili Town, Nanshan District, Shenzhen, Shenzhen, China
Initial contact with the supplier:
Type of product(s) being purchased:
LED light panels
Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD
Destination market of order in question:
Type of Complaint(s):
missed lead times, contract violations
Stage of relationship with the supplier at the time of the incident:
After visiting Hong Kong lighting show samples were ordered and shipped to UK.
Price and other details such as lead time for product and TUV were agreed.
Deposit was paid 3/3/14
I was then told that a different brand of power supply had to be substituted. 11/3/13
I reluctantly agreed.
The goods were to be ready on last week of March or the first week of April.
They were ready on 15/4/14 which caused delay and additional shipping costs for some other goods.. A sample was sent to me but unfortunately the quality was poor.
At this point I had lost trust with the company and didn’t trust them to provide the agreed TUV so I decided to wait before making the final payment
The TUV certification was only provided 28/7/14 and it did not include the substituted driver in the report!
I decided enough was enough and have cancelled the order. I am still waiting for a refund.