Etoptime2011

Buyer’s Nationality:
Greece

Seller:
etoptime2011

Seller Website:
http://www.ebay.com/usr/etoptime2011

Seller Address:
Zang Shouyuan (PT05),Room 8410,Jinbao Business Building,Shunfengroad,Fanshen street,44th zone,Baoan,shenzhen,Guangdong,China, Fanshen street, 44th zone, Baoan,shenzhen,Guangdong, China

Initial contact with the supplier:
Direct Buy Website

Type of product(s) being purchased:
Tablet Onda V975S

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
China

Type of Complaint(s):
missed lead times, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I purchased a tablet and after a few days had a problem with touch screen, I contact with etoptime2011 to inform them for the defective tablet, after some conversation to convince me that it is a software problem i tried every solution he gave me but the problem was still occur. Finally he agreed to send him the tablet back for testing and then for replacing or refund. I send the tablet with post office and tracking number RE182817365GR on 27/05/2014 after almost 1 month I contact again on 21/06/2014 to check if the parcel arrive and this is when the odyssey of excuses and problems occurred. Until 29/07/2014 the couldn’t find the parcel and when i mention that i think that the trying to make a fraud on me and i would file a complaint to Federal Trade Commission and on Internet Crime Complaint Center suddenly they found it and offer me a refund. Today at 12/08/2014 i still waiting the refund to be arranged on my paypal account and I’ve heard more excuses for the delay and not arrange it.

User Recommendations:
Etoptime2011 for my opinion according my experience has very bad customer care and trying to fool the customer.