Pt Bintang Mas Triyasa Indonesia

Buyer’s Nationality:
United Kingdom

Seller:
Pt Bintang Mas Triyasa

Seller Website:
http://www.eyelashesworld.com/falseeyelashes-aboutus.html

Seller Address:
Desa Mewek Kalimanah – Purbalingga Jawa Tengah, Purbalingga, Jawa Tengah, RT 002 RW 003 , Indonesia

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
False Eyelashes

Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD

Destination market of order in question:
Nigeria

Type of Complaint(s):
missed lead times, compromised intellectual property, contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Order #3-5

User Experience:
This supplier quoted price for highest quality Flare false eyelashes and delivered on that in the first 4 orders worth nearly 60,000 USD. The 5th order of 32,000 USD was absolute rubbish and extremely disappointing quality. We already had an agreement that if product quality fails quality control on delivery, supplier will refund/replace the order once evidence in pictures is provided. They will also cover the expenses involved in returning the order back to Purbalingga Indonesia and sending replacement.

However, once this happened, we sent them pictures of the rubbish they supplied us and that was the last time we heard from them. They don’t answer my phone calls or respond to my emails anymore. In total, I lost nearly 3/4 of the 32,000 USD I invested in this order.

These are the details of the directors; Audrie Soekoco (audriesoekoco@eyelashesworld.com), Yohanes Ferry (yohanesferry@eyelashesworld.com), and Arnold Teng (arnoldteng@eyelashesworld.com). This is the facebook page of Audrie Soekoco (https://www.facebook.com/audriesoekoco?fref=ts), Yohanes Ferry (https://www.facebook.com/yohanes.ferry.14)

User Recommendations:
Never to trust any supplier based on their promises. And always use a net payment option.