Dongguan Jiuyue Electro-Acoustic Co., Ltd

Buyer’s Nationality:
Sweden

Seller:
Dongguan Jiuyue Electro-Acoustic Co., Ltd

Seller Website:
http://www.dgjiuyue.com/

Seller Address:
South of Da wei No.2, JinLian old road Qiaotou town, Dongguan City, Guangdong Provice, 1100, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Headphones

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
Western Europe

Type of Complaint(s):
missed lead times, lack of labor & environmental compliance, contract violations,

Stage of relationship with the supplier at the time of the incident:
Order #3-5

User Experience:
Please make sure never to order from www.dgjiuyue.com and the company Joying! This is a highly unprofessional company with products that can’t meet any standards at all! I have ordered more than 2300 headsets from this factory direct and the product is literally falling apart before the customers even gets them! Only the first couple of days of sales we have already received 35 broken headsets! And this is as I mentioned less than one week! Previous order was even worse with more than 80 defect headsets. I was promised that the products would improve and we also agreed to prolong the production time and the test phase to make sure that the factory have enough time to test each and single pcs properly. Loads of complaints and most of them are about the same thing. The headset falls apart in 2 pcs as soon as they put it around their ears. This is not acceptable and the disrespectful sales manager of Joying comes with STUPID explanations that not even Apple are faultless.

If you want to avoid headache, bad products, loads of complaints and a counterpart that does not even understand the word quality control then you should make sure to never order from Joying! They have no understanding for the fact that the complaints are having a negative impact on our brand. They think that a solution where they will send a new headset 2-3 weeks later is a fine solution. They don’t understand what customer service is and that a customer can’t wait several weeks to get a new headset.

You are happy to contact me if you have any questions or if you want image proof of what I am saying. Believe me it is not worth it! Stay away from this joke called Joying or Dongguan Jiuyue Electro-Acoustic Co., Ltd!