Hangzhou KOTO Sanitary Ware Co., Ltd.

Products were packaged poorly and in shipping all goods were damaged beyond repair. Sellers response was the goods were fine when left the factory and they refused to help with any warranty of their goods.

Hangzhou KOTO Sanitary Ware Co., Ltd.

Buyer’s Nationality:
Malaysia

Seller:
Hangzhou KOTO Sanitary Ware Co., Ltd.

Seller Website:
http://www.kitchenbathcompany.com

Seller Address:
Qunyi Industry Zone, Dangshan Town, Xiaoshan District, Room 2014,Bldg 1 Lvdubairui plaza,, Xiaoshan Economic & Technological , Hangzhou City, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Kitchens

Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD

Destination market of order in question:
South East Asia

Type of Complaint(s):
missed lead times, contract violations,

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
Products were packaged poorly and in shipping all goods were damaged beyond repair. Sellers response was the goods were fine when left the factory and they refused to help with any warranty of their goods. 50% of the goods had to be thrown away. Sellers response was they didn’t make a lot of profit on the goods so they weren’t going to stay behind them.

User Recommendations:
Don’t deal with this company. They don’t stand beyond their products. If a warranty problem occurs, your on your own.

 

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