Hangzhou KOTO Sanitary Ware Co., Ltd.
Malaysia
Seller:
Hangzhou KOTO Sanitary Ware Co., Ltd.
Seller Website:
http://www.kitchenbathcompany.com
Seller Address:
Qunyi Industry Zone, Dangshan Town, Xiaoshan District, Room 2014,Bldg 1 Lvdubairui plaza,, Xiaoshan Economic & Technological , Hangzhou City, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Kitchens
Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD
Destination market of order in question:
South East Asia
Type of Complaint(s):
missed lead times, contract violations,
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
Products were packaged poorly and in shipping all goods were damaged beyond repair. Sellers response was the goods were fine when left the factory and they refused to help with any warranty of their goods. 50% of the goods had to be thrown away. Sellers response was they didn’t make a lot of profit on the goods so they weren’t going to stay behind them.
User Recommendations:
Don’t deal with this company. They don’t stand beyond their products. If a warranty problem occurs, your on your own.
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