Hebei Best Co., Limited

Buyer’s Nationality:
China

Seller:
Hebei Best Co., Limited

Seller Website:
www.GlobalSources.com

Seller Address:
No. 88 Yejin Road, Qiaoxi District, , Xingtai, Hebei, Xingtai, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
stainless welding wire

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
South East Asia

Type of Complaint(s):
contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
We found the supplier from the website www.GlobalSources.com. We got contact with them through email and skype. We ask them for a quotation and they gave us a very good price. We ask to them to send samples of the welding wire for evaluation and they immediately sent it to us. After our evaluation and found the sample acceptable, we decided to visit their factory in China. When we visited them in China and as soon a we met them, they told us that their colleague that gave us the quotation made a mistake. The new price that they gave us was 550% more than what they originally quoted us. To cut the story short we agreed to their price and they took us to a factory and showed us their process. We found the factory to be good and can make our requirement. We made an order from them and we all agreed to the quantity (in ton) and price of the order. They gave us their proforma invoice and we paid them the initial payment via telegraphic transfer. After we paid them, we got a call from them that the factory does not want to produce our order unless we increase our order from them. We negotiated the quantity that is acceptable to them and both parties agreed. They notified us that the shipment is ready and ask for the full payment so that they can process the shipment. We paid them in full but they never ship out the goods to us.

User Recommendations:
Lessons Learned:

1. Diligently check the company you are dealing with.
2. Negotiate an ex work rather than FOB.
3. Check physically the goods before paying the full payment, either you personally check it or assign a third party or your assign your shipping company to do the checking for you.