XINYU HAIMAY MINING CO
XINYU HAIMAY MINING CO
Yuanhe Economic Development Area, YU ZHOU STREET, Xinyu, Jiangxi, 338000, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Aluminium Plate 5454-0
Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
contract violations, scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
I am writing because we want to post a review in your website about the company XINYU HAIMAY MINING CO.,LTD.
On past December 07th 2013 we made a request through Global Sources website about 18 pieces of aluminium Sheet / Plate 5454-0. XINYU HAIMAY MINING CO.,LTD was one that responded our request. That was on December 23th 2013.
If you check all the email below, you could see how we got a deal with this company. On December 26th we informed to XINYU HAIMAY MINING CO.,LTD that we want to place an order, so Erin Xu, sales Manager, sent to me the Pro Forma Invoice .
On December 26th we made the wire transfer and paid in full this order. Until that day Erin Xu was really cooperative and replied our email quickly.
However, in January 2014 everything changed. On January 07th 2014 XINYU HAIMAY MINING CO.,LTD. said that the quantity ordered was too small. They said that I have to consider to increase the quantity. However, we did not need more quantity so I asked to Erin Xu (January 8th) if they could not fit our requirement we will need the refund of the payment made.
On the same January 8th, Erin Xu replied that there was not problem and she was going to continue with the order.
After that, she started to delay the delivery telling me that my forwarder company was no able to prepare the shipping because the Chinese New Year and other excuses. The 10 days of delivery after payment was not accomplished.
We have sent so many emails to this company and called them by phone and they always say “Sorry”. On February 26th, we informed to XINYU HAIMAY MINING CO.,LTD we wanted to cancel the order and we wanted to get the refund of the payment. This was because the goods were not ready. I called Erin Xu and she agreed with me about the refund.
On March 14th she said OK, she will ask to her account department for the status of the refund.
On March 20 she replied again that it was difficult to process the refund so they decided to produce our order. That mean she lied all the time and the goods were not ready.
On March 25th we replied her email and we informed her that we want to continue with the CANCEL of the order. That day I mentioned they could be making a fraud.
On March 27th Erin Xu said they could not cancel the order because the goods were already done.
On April 08th XINYU HAIMAY MINING CO.,LTD sent us a picture and one certificate of material. However, the picture looks like taken from internet and the certificate did not come from the mill or manufacturer.
Because we did not trust in the pictures, we decide to hired an inspection company and we have been trying with them to coordinate an inspection day. However, has been impossible that Erin Xu and the company XINYU HAIMAY MINING CO.,LTD reply to our inspectors.
Because all this history, I placed a complain post in the China Import Forum. There I found that XINYU HAIMAY MINING CO.,LTD was suspicious of fraud company.
Right now, XINYU HAIMAY MINING CO.,LTD says that they are not going to delivery the goods (I do not believe the goods are done and it is just an excuse) until I apologize in that forum.
That is the reason that we believe we have been stolen by this company and they made a fraud. I want to alert others company about this situation.
We want at least, that everybody see our experience with XINYU HAIMAY MINING CO.,LTD.
Thanks for your help, and please let us know if is possible to post this review in your website, or if you could help us with this company. It does make sense for us that if we paid in full the order, and the goods are done, XINYU HAIMAY MINING CO.,LTD prefer to keep in stock the goods instead of make the shipping.
Do not paid full in advance to Chinese company. Usually the term is 30% in advance, 70% prior to shipping.
Also, it is good to search on the web, and in any resource available the company who you will make business.
Our mistake was believe 100% what Global sources website said.