Qingdao Xirong Plastic Co., Ltd

Buyer’s Nationality:
China

Seller:
Qingdao Xirong Plastic Co., Ltd.

Seller Website:
http://qdxrsj.en.alibaba.com/

Seller Address:
Zaohu Town,Chengyang District,Qingdao, 266109, Shandong, China, , Zaohu Town,Chengyang District, Qingdao, 266109, Shandong, China, Qingdao, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
PE ziplock bags

Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD

Destination market of order in question:
Western Europe

Type of Complaint(s):
scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
We have ordered 200k ziplock bag this year in February from Qingdao Xirong Plastic Co., Ltd.
After they sent us the first sample pictures of the bag to check the printing color, we finds the color was printed to light. So we asked them to remake the sample with the correct color printing. They have remake the sample and we approved the new sample color printing. But after we received the goods, we found out that half of the quantity is not printed with the correct color.
We have called the supplier to ask them what went wrong, but they didn’t explain to us. They just keep telling us that they will check it with the production line and let us know what went wrong.
In the meanwhile our contact person for this order ask whether we can accept the ziplock bag as they are now and refuses to remake the ziplock bag with the correct color. They can only send us extra bag IF we want to re-order the ziplock bags. But that is really unreasonable, we just ordered 200k ziplock bag and the half of the quantity is not printed as confirmed, now they want us the re-order the ziplock bag before they even straighten the first order??
Now this problem is still not solved…