Ningbo Bisen Imp & Exp Co., Ltd or Bisen Industrial Co

Buyer Nationality:
Canada

Seller:
Ningbo Bisen Imp & Exp Co., Ltd or Bisen Industrial Co, Zhejiang, China (Mainland)

Seller Website:
http://bisen.en.alibaba.com

Type of Complaint(s):
missed lead times, contract violations

User Experience:
In short: I made a point of agreeing a delivery date with Chris from Bisen Industrial Co in China before I ordered, as the products were for an event on a specific day. The goods arrived 8 days after the agreed date, and his promised compensation has never materialised. The supplier stopped answering the telephone when I called back to get tracking number. Lied about shipping date and then tried to blame Fedex.

I’ve copied below some of the email exchanges (replaced my own name with XXXX).

Ningbo Bisen Imp & Exp Co., Ltd

MY EMAIL BEFORE I ORDERED THE GOODS
发件人： XXXXXXX
发送时间： 2014-02-14 11:50
收件人： sales
主题： Re: Re: 1000 x 19cm Hand Clappers
Hi Chris,
Just to confirm before payment, that you can get them to Vancouver by Tuesday 4th March?
Thanks
XXXXXX

HIS RESPONSE
On 14 February 2014 11:51, Bisen Industrial Co.,ltd(Chris) wrote:
Hi XXXXX
It’s no problem
Best Regards
Chris Sen
Bisen Industrial Co.,Ltd
E-mail: Sales@bisenx.com
Tel: 0086-574-55112995, 0086-574-55112997
Fax:0086-574-56877939, 0086-574-55662996
Skype: bisenx
Website: www.bisenx.com

WHEN IT WAS CLEAR THAT THEY WERE NOT GOING TO MAKE THE INITIAL DATE OF 3RD MARCH I EXTENDED THE DEADLINE TO THE ACTUAL EVENT DAY OF 7TH MARCH
On 2 Mar 2014, at 15:57, Bisen Industrial Co.,ltd(Chris) wrote:
Dear XXXXXX
Tomorrow (3rd) send need 6th arrived, normal need 2-3days by fedex IP
Best Regards
Chris Sen
Bisen Industrial Co.,Ltd
E-mail: Sales@bisenx.com
Tel: 0086-574-55112995, 0086-574-55112997
Fax:0086-574-56877939, 0086-574-55662996
Skype: bisenx
Website: www.bisenx.com

OF COURSE IT WAS NOT SENT ON MONDAY 3RD. I CALLED ON THURSDAY 6TH TO GET THE TRACKING NUMBER.
I phoned Chris on Thursday morning, “I will give you the tracking number in 10 minutes”. After an hour I still did not have the tracking number and when I called back he had suddenly become unavailable for all Thursday and Friday. Finally spoke to his colleague at 4pm on Friday who said he would be back in 30 mins and would give me a call. Obviously no call came and when I called back there was no answer.

SKYPE MESSAGE ON MONDAY 10TH
[Monday 10/03/2014 11:43:20] Bisen Industrial Co.,ltd: yes, we send out last week Wednesday (5th), Fedex talked to me Monday can received latest, I’m so sorry, The fedex delay, I don’t know what’s the problem, But I will apply for compensation.

TRACKING ON FEDEX WEBSITE – GOODS WERE ONLY PICKED UP ON THURSDAY 6TH MARCH EVENING FROM THE FACTORY, EVENT WAS ON 7TH MARCH IN VANCOUVER.
https://www.fedex.com/fedextrack/index.html?tracknumbers=593202583812&cntry_code=us
– 3/06/2014 – Thursday
10:11 pm Shipment information sent to FedEx

ACTUAL DELIVERY DATE: Wed 3/12/2014 11:50 am (8 DAYS LATE). JUST ONE LIE AFTER ANOTHER, AND THEN TRIES TO BLAME FEDEX FOR THE DELAY. THIS WAS ONE OF MY NEW BEST CLIENTS AND THIS COMPANY HAS MADE ME LOOK VERY BAD.

http://www.bisenx.com
http://www.bisenclothing.com
http://www.bisenindustrial.com
http://www.bisen.en.alibaba.com

User Recommendations:
Agree a compensation percentage before the order is placed if delivery is late. Say 10% if 5 days late and 5% each day after that. Pay after receiving B/L (Bill of Lading)