Ningbo TianHou Imp & Exp .Co.Ltd, 7/F LiYuan ShangDu Blg 203 – LianTan Rd. HaiShu Disrtrict, Ningbo, Zeijang, China
Type of Complaint(s):
missed lead times, lost money
Ningbo TianHou Imp & Exp. Co.,Ltd appeared to be a very reputable Medical Supplies company when looking into a supplier for a new pill box manufacturer.
I am very unhappy as we lost $3800USD on a batch of very poor quality products. We were originally sent samples and had ordered a prototype with the company. I did have some concerns with our prototype with the black print coming off the lids on each Dosette which state days of the week. Other samples sent to us seemed to be ok.
I did bring this concern up with Tony Yu from Ningbo TianhHou and we had an email ensuring that the print would be A grade quality and would not have any problems with it scratching off.
Leadtimes were continually delayed and we received the products a lot later than expected.
Regarding the quality after receiving 2000pcs in one box alone of 80 pieces there were only 2 pieces that had quality print. It appears the plastic containers were packed too quickly post printing as when we opened them the Black printing was adhering to the plastic cover and peeling off when removing the product from the packaging. I requested a return of funds as we cannot now on sell these pill boxes due to quality control. Being a Medicine container it is absolutely necessary the printing clearly states dosages and days of the week so people do not get confused. We have now lost all our pharmaceutical retailers for this business venture and lost up to $50,000 in expected revenue.
We do hope there is an avenue we can take in regards to this matter.