Grandeur Apparel International ( Elain Liu)
Grandeur Apparel International ( Elain Liu), China
Type of Complaint(s):
Regarding my problem with Grandeur Apparel.
This is not the first time I have dealt with this company, I used this company last year to make an order for and I did receive my goods. This company is an outsourcing company not a factory.
This year since May 2013 I have been working with Elain Liu (LIU DAN is her Chinese name) from this company whom I worked with last year also, to have my own designs in Children’s swimwear made with this company.
On the 29/9/13 Elain Liu informed me by email to tell me the order was finally ready after many delays.
Elain Liu informed me China was about to have a holiday for Gold week and that I needed to pay straight away even though she had not confirmed the final invoice.
On the 1/10/13 Elain Liu told me she had sent my goods to HK to the DHL Agent because China was having the holiday and I needed the Goods ASAP even though the final invoice was not settled. I was not happy about this as we had not confirmed the invoice QTY amount as it was different to my order. She was also wanting me to send the final amount through a Western union transfer which I did for the deposit amount $3116 US but I wanted to send the final amount to their bank account as it was such a big amount $10,224.45US. So my the total amount for my order was $13,340.45 US which included door to door DHL freight cost.
It took a week for her to confirm the invoice and QTYs with me by then it was the 8/10/13
Once the invoice was settled I transferred the funds on the 8/10/13 via Ozforex into their nominated bank account. On the 16/10/13 Elain confirmed via email that they had received the funds and were going to send the goods straight away.
After one week I had not heard from her and received any tracking number. So I sent many emails but no reply after 10 days I managed to speak to her on the phone. She then informed me that the freight company had lost 2 of the boxes and they were trying to find them, and that I had to wait until the end of October to see if the boxes were found and if the freight company could not find the boxes they would refund the money for the goods into their account and then they would forward the money on to me. I was very disappointed to hear this news but there was nothing I could do (if this story is true or not, I am unsure now).
On the 23/10/13 I emailed Elain Liu back and asked her if they could send me the boxes that they currently had and to send the lost one later.
Elain Liu replied asking for more money for the shipping to send it separately. I asked how much more money it would cost and that I think it should be the freight company that should wear the cost as they are the ones whom lost my boxes. This was the last time Elain Liu ever contacted me which was on the 24/10/13. I have emailed to all of the email addresses I have and tried to phone all the phone numbers I had every day since but no reply and her mobile always goes to a secretary and I leave a message to contact me urgently but I have not heard anything since.
It is now over 2 months since I paid Elain Liu and it is like she has just disappeared as she will still not answer any of my constant emails or answer her phone.
I feel that this company Grandeur Apparel and Elain Liu have no intention on sending my goods to me even though I have paid for my order in full. She has stolen my money and disappeared. It has been a very stressful and disappointing experience for me as I am a small business trying to get ahead and when things like this happen it makes it very hard.
My experience has been very expensive school fees for me. But I have learned to be very cautious of other fraudulent companies. I will make sure to get a letter of credit through the bank and also send my goods by sea so I can get a Bill of lading before I send the money.
I do want to warn other businesses about this bad supplier Grandeur Apparel International and not to deal with anyone named Elain Liu ( Liu Dan ) as She will gain your trust for the first couple of orders and then when you make a big order she will take your money and run. She is a scam artist whom needs to be caught and put in prison for theft and fraud.