I paid the Chinese company Shenzhen Topaeo Technology Co., Ltd. on topaeo.com, $320.00 for 2 electric scooters and as soon as I payed them they stopped answering my emails!
This was a horrible experience, because I am now out of the money for which I was buying these items for my nieces and nephews when they come to spend the summer with me. Conduct better research before buying from anyone. Don’t deal with buying items out if the country.
Manufacturer was to drop ship scooters to customers. Payment was through Paypal for protection. 15 out of 35 scooters never delivered to customers. Company said wait, they’ll come. Made 2 Western Union Payments to Jie Fang. Opened disputes in paypal, but company put in false tracking information so it appeared scooters had delivered to customers. Dishonest company DO NOT TRUST
I sent the 1st order, then a 2nd order the next day. I decided to combine those orders and that total was 560 USD. The contact lady (Lydia) confirmed my payment was received by Western Union and said I will get tracking numbers in 2 – 3 days. This seemed normal. But within those 2 -3 days I placed a 3rd order for 230 USD and then was told the payment was received and tracking numbers to come. More than 2-3 days have gone by and no answer to my emails, no answer from “contact us” link on company website, no answers at all.
Initially Wuyi Chuangxin Metal Tools Co., Ltd had a very good service and will promise you everything you ask for. But after delivery one item was damaged and I found out that their product was really poorly made. When I contacted them they again promise will repair it but till today nothing.
This supplier promises everything. They are not used to produce EEC regulations. It costs too much time for production, checking and control, I would not pay in advance any more. I warned factory that I will pay after loading and copy bill of loading. The company refuses and threatened me to sell my scooters to other customer. The factory should not threat customer, so that’s why I warn you; Do not buy at this company, when something goes wrong you loose your money, at a lot of time!