Buyer’s Nationality: Russia Seller: Shanxi Tai Rui Haisheng Import & Export Trade Co., Limited Seller Website: www.trhsgroup.com Seller Address: 2-1602, No.1 Beijing Building, No.130 Changzhi Road, Taiyuan City, Xiaodian District, China Initial contact with the supplier: Direct Buy Website Type of product(s) being purchased: Copper Cathodes Value of the Purchase Order when the incident occurred: […]
Hakkalights – Manager Bill Chen – supplied to us maybe 10 shipments of LED bulbs and down-lights. Each shipment came with other defects, wrong light colors, wrong printing etc. Since I know Bill Chen personally and treated him as a friend, even hosted him in my home, I had no idea that one day he would cheat me so much.
For our 1st couple of orders they were very prompt and helpful. The last completed order was a lot slower in arriving. But they were still very helpful and even sent additional samples to us. However, on this last order they were their usual helpful selves right until the order was paid for, then all communications have stopped!
I ordered a package in the summer. The seller sent the parcel with the Chinese track ID (valid only until the border of China). Now I doubt that the seller sent the parcel. Two months later, I opened a dispute. The seller is politely asked to close the dispute.
I was made to pay 10% as security deposit which has not been refunded to my account since 2 years and even after constant mails and reminders there has not been any initiation or response by the supplier in China.
October of 2016 I ordered 5 jewelry display cases from Foshan Kai Shine Loong Display Rack Co. for $2,665.00. They arrived at my store in December with 3 of the 5 showcases badly damaged, with much of the glass broken.