Are you performing due diligence on Nutragreenlife Biotechnology Co Ltd from China who sells Rice Protein Powder? If so, you may want to read the below review of the experience of one buyer and their recommendation to consider when dealing with this company.
You will also find some links to help you find more related information about Nutragreenlife Biotechnology Co Ltd on Supplier Blacklist and on Google as well as other bad suppliers of Rice Protein Powder reported here on SBL.
Nutragreenlife Biotechnology Co Ltd
www.nutragreenextract.en.alibaba.com | www.nutragreen-extracts.com
Room 21106, Floor 11, Unit 2, Bldg. 1, Fortune Plaza II, Gaoxin 3rd Road, Xian, Shaanxi, 710075, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Rice Protein Powder
Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD
Destination market of order in question:
Type of Complaint(s):
Stage of relationship with the supplier at the time of the incident:
We use 90% rice protein powder to make protein bars and have bought it before from the same company. Our last order from Nutragreenlife came in at 80% which was confirmed in a test by a state-run laboratory.
The seller refused to acknowledge the test result claiming that it was due to the test method. We offered to send back a sample for testing in China – if they were to cover the costs should the test prove the same. They also refused. So I raised a dispute in Alibaba’s complaint center, and the seller became more willing to pay a small compensation. What they offered was simply inadequate to the difference in price (90% protein vs 80% protein) and the problems we faced.
Much to our dismay, Alibaba closed the dispute because it was filed later than 30 days from the FOB shipment date. This shipment was made over land and could not have arrived any earlier, not to mention the lab test that took several days.
A Chinese trading company may place little value in you as a customer if the goal is selling off old wares.
Alibaba will not be a mediator when carriage takes longer than 30 days. Be prepared to rush with the tests and file your complaint at once.
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