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Qingdao Barefoot Construction Material Co Ltd | Coowin
No. 5, Jinyuan Road, Xifu Town Chengyang District, Qingdao, Shandong, 33245, China
Initial contact with the supplier:
Type of product(s) being purchased:
Outdoor Composite Decking
Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
Stage of relationship with the supplier at the time of the incident:
Crooked (不老实的) Qingdao Company
We wish to register a complaint about a company we bought composite deck material from that turned out to be defective and a complaint against the internet company they use to sell and back their material. They will not honor their warranty to replace the defective material as promised.
On October 2, 2016 we entered a contract with…
Qingdao Barefoot Construction Material Co., Ltd.
No. 5, Jinyuan Road, Xifu Town, Chengyang
District, Qingdao, Shandong, CN US
Which was backed by…
Alibaba Group Corporate Campus
Alibaba (China) Co., Ltd:
969 West Wen Yi Road
Yu Hang District Hangzhou 311121 China
Tel: (+86) 571-8502-2088
for approximately 185 M2 of composite deck.
We received the product in January of 2017 and began the install. After a few months, we noticed the boards were beginning to split and immediately contacted our rep at Coowin, Sarshy Miao and Mack Yang Principle.
We have asked them to honor their warranty that states “…will not split, splinter rot, warping, twisting for a period of twenty years for all of our wpc product.” As of this date approximately 60% of the boards have split in half.
I am over 65 and the labor to install such a project (2000 square feet) was a tremendous hardship. To install this deck I had to strip the old material, add significant new framing and apply the new material…back breaking in the hot Florida sun. My recourse now it to remove deck and replace it with a quality product. They have refused to replace the product.
They have quit communicating with us and will not answer our attempts to solve this issue..
At your request we will send all of the documents to date that will show all of our efforts to receive a fair deal for what we purchased.
Mr. Ed W. Nader III
Fort Lauderdale Florida USA 33123
+1 (720) 261-0197
Do not buy from China
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